Dispensary Associate - Part Time (Temporary)

Join Trulieve, where passion meets purpose. Recognized on TIME's America's Best Companies 2026 List, Trulieve is one of only two cannabis companies awarded this distinction based on employee satisfaction, financial strength, and sustainability transparency. We bring patients relief through hand-grown, carefully controlled cannabis products designed to minimize unwanted chemicals and pests.

About the role

The Dispensary Associate guides customers on their cannabis journey by educating them on product benefits and potential side effects. This role focuses on providing exceptional customer service, facilitating purchases per state regulations, and ensuring an outstanding customer experience. This is a temporary, part-time position not exceeding 6 months.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers with empathy and compassion.
• Deliver the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist managers and shift supervisors with returns in accordance with company policy.
• Prepare and process patient orders efficiently and accurately.
• Follow all Trulieve policies and procedures.
• Work with leadership to enhance the customer experience and resolve issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Perform additional tasks as assigned by management, which may include:
• Delivery Associate duties: Must possess a valid driver’s license and clear driving record.
• Online Support duties: Assist with processing online orders, including deliveries, within a 2-hour timeframe.

Requirements

• High-school diploma or equivalent; experience in a similar field is a plus.
• Minimum of 21 years of age (18 in CT, PA, and WV).
• Prior retail and/or customer service experience preferred.
• Cash handling experience required.
• Ability to work independently in a fast-paced environment and collaborate effectively in a team.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and professionalism to interact with all levels of staff and customers.
• Ability to follow written and oral instructions and interact respectfully with customers and team members.
• Conversational English proficiency for effective communication and equipment operation.
• Valid driver’s license and clean driving record for delivery driver role.
• Must pass a comprehensive background check.
• Mental and physical capacity to perform job duties, including:
• Moving intermittently throughout the workday.
• Using senses (or prosthetics) adequately to meet position requirements.
• Functioning independently with flexibility and personal integrity.
• Working with ill, disabled, elderly, emotionally upset, or hostile individuals.

Physical Requirements

• Constantly required to move throughout the facility, including confined spaces.
• Frequently required to communicate and exchange sensitive information, manipulate objects of varying sizes/weights, push/pull/lift up to 50 lbs, and position self at floor level (e.g., crouch, stoop, kneel).
• Occasionally required to remain seated.

Schedule

• Flexible hours based on store needs, including evenings, weekends, and holidays.
• Up to 25 hours per week, with availability for "after hours" as needed.

Pay

$15.15 per hour