Dispensary Associate - Part Time (Temporary)

About Us

Join Trulieve, where passion meets purpose. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction. Our mission is to bring patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible.

Position Summary

The Dispensary Associate is responsible for guiding customers on their journey into cannabis by educating them on the benefits and potential side effects. In this role, you will need to be knowledgeable about various products and their effects while providing excellent customer service. The primary function is to facilitate customer purchases per state regulations while delivering an exceptional customer experience.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Demonstrate empathy and compassion to patients.
• Deliver the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Perform additional tasks as assigned by Management, which may include crossover duties such as delivery driver responsibilities (requires a valid driver's license and clean driving record).
• As Online Support, assist with processing all online orders, including deliveries, within a 2-hour timeframe.

Requirements

• High-school diploma or equivalent, with experience in the field or a similar area.
• Must be a minimum of 21 years of age (or 18 in CT, PA, and WV).
• Prior experience in retail and/or customer service is a plus.
• Must have prior cash handling experience.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
• Excellent people skills and ability to communicate effectively in both verbal and written form.
• Ability to work effectively without supervision and in a team environment.
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff while maintaining confidentiality.
• Able to understand and follow written/oral instructions.
• Ability to interact respectfully and politely with customers and team members.
• Conversational English proficiency to operate electronic equipment, comprehend safety procedures, and use telecommunication devices.
• Must possess the mental and physical capacities necessary to perform job duties.
• Must be able to pass a comprehensive background record check.

Additional Requirements

• Must be able to move intermittently throughout the workday.
• Must be able to see and hear or use prosthetics that enable these senses to function adequately.
• Must function independently, with flexibility, personal integrity, and the ability to work effectively with others.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile individuals.

Physical Requirements

• Constantly required to move/traverse throughout the facility, including confined spaces.
• Constantly required to accurately communicate and exchange sensitive information with others, including the public.
• Constantly required to observe/inspect details at varying ranges and operate computing devices.
• Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery).
• Frequently required to push/pull objects up to 50 lbs, lift/carry/position objects up to 50 lbs, ascend/descend stools/ladder/steps, and position self/objects at floor level (e.g., crouch, stoop, kneel, crawl).
• Occasionally required to remain in a seated position.

Schedule

Flexible hours depending on store needs, including evenings, weekends, and holidays. This position will work up to 25 hours per week and may require availability "after hours" based on business needs.

Pay

$15.15 an hour (position is also eligible for tips).

Benefits

A comprehensive benefits package including paid time off is offered with this position.