Dispensary Associate - Part Time

Join Trulieve, where passion meets purpose. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible.

About the role

The Dispensary Associate is responsible for guiding customers on their journey into cannabis by educating them on the benefits and potential side effects. In this role, you will need to be knowledgeable enough to speak to customers about various products and their effects while providing excellent customer service. The primary function is to facilitate purchases per State regulations while delivering an exceptional customer experience.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Deliver the TruExperience through elevated patient service standards, behaviors, and product knowledge.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Work with leadership and management to find solutions to customer issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.
• Perform any other task(s) as assigned by Management.

Additional Responsibilities

• As Delivery Associate (as needed):
  • Must possess a valid driver’s license and clear driving record.
  • Follow all Trulieve Policies and Procedures as a delivery associate.
• As Online Support:
  • Assist with processing all online orders, including deliveries, in a 2-hour timeframe.

Requirements

• High-school diploma or equivalent and experience in the field or a similar field.
• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA, and WV).
• Prior experience, preferably in retail and/or customer service, is a plus.
• Must have prior cash handling experience.
• Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
• Excellent people skills and ability to communicate effectively in both verbal and written form.
• Ability to work effectively without supervision and in a team environment.
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
• Able to understand and follow written/oral instructions.
• Ability to interact with customers and team members respectfully and politely.
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices.
• Must possess the mental and physical capacities necessary to perform the job duties.
• Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role.
• Must be able to pass a comprehensive background record check.

Physical Requirements

• Constantly required to move/traverse throughout the entire facility, including confined spaces.
• Constantly required to accurately communicate and exchange sensitive information and ideas with others, including members of the public.
• Constantly required to observe/inspect details at varying ranges and operate computing devices.
• Frequently required to manipulate objects of varying sizes and weights (e.g., products, packaging, tools, office machinery): push/pull objects up to 50 lbs; lift/carry/position objects up to 50 lbs; ascend/descend stool/ladder/steps; position self and/or objects at floor level (e.g., crouch, stoop, kneel, crawl).
• Occasionally required to remain in a seated position.
• Must be able to move intermittently throughout the workday.
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately.
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility.

Schedule

• Flexible hours depending on store needs.
• Must be available to work evenings, weekends, and holidays.
• This position will work up to 25 hours per week and will be available "after hours" based on business needs.

Pay

$14.00 an hour (position is also eligible for tips).

Benefits

• A comprehensive benefits package including paid time off is offered with this position.