Dispensary Associate - Part Time

Join Trulieve, where passion meets purpose in one of the nation's fastest-growing industries. Recognized on TIME's America's Best Companies 2026 List, Trulieve stands out for employee satisfaction, financial strength, and sustainability transparency—one of only two cannabis companies to receive this distinction. We are dedicated to bringing patients relief through trusted, hand-grown products cultivated in carefully controlled environments to ensure natural quality.

About the role

The Dispensary Associate guides customers on their cannabis journey by educating them on product benefits, effects, and potential side effects while delivering exceptional customer service. This role facilitates purchases in compliance with state regulations and ensures a positive customer experience.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers with empathy and compassion.
• Deliver the TruExperience through elevated service standards, behaviors, and product knowledge.
• Assist managers and shift supervisors with returns according to company policy.
• Prepare and process patient orders efficiently and accurately.
• Follow Trulieve policies and procedures at all times.
• Work with leadership to enhance the customer experience and resolve issues.
• Document customer concerns on their profile for follow-up.
• Maintain a clean, well-stocked workstation throughout the shift.
• Perform additional tasks as assigned by management, including crossover duties.

Additional Responsibilities

• As Delivery Associate (as needed):
  • Must possess a valid driver’s license and clear driving record.
  • Follow all Trulieve policies and procedures for delivery roles.
• As Online Support:
  • Assist with processing online orders, including deliveries, within a 2-hour timeframe.

Requirements

• High-school diploma or equivalent; experience in a similar field is preferred.
• Must be at least 21 years of age (18 in CT, PA, and WV).
• Prior retail or customer service experience is a plus.
• Cash handling experience required.
• Ability to work independently in a fast-paced environment and collaborate with diverse teams.
• Excellent verbal and written communication skills.
• Strong interpersonal skills, professionalism, and ability to maintain confidentiality.
• Ability to follow written and oral instructions and interact respectfully with customers and team members.
• Conversational English proficiency for effective communication and equipment operation.
• Valid driver’s license and clean driving record for delivery roles.
• Must pass a comprehensive background check.

Physical Requirements

• Constantly move throughout the facility, including confined spaces, and communicate sensitive information.
• Frequently manipulate objects of varying sizes and weights, push/pull up to 50 lbs, lift/carry/position up to 50 lbs, and ascend/descend stools/ladder/steps.
• Occasionally position self at floor level (e.g., crouch, stoop, kneel, crawl).
• Occasionally remain seated for extended periods.

Skills

• Ability to work effectively without supervision and in a team environment.
• Business sense and professionalism to communicate with all levels of management and staff.
• Mental and physical capacity to perform job duties safely and efficiently.
• Flexibility, personal integrity, and ability to work with diverse populations, including elderly, disabled, or emotionally upset individuals.

Pay

$14.50 per hour

Schedule

• Flexible hours based on store needs, including evenings, weekends, and holidays.
• Up to 25 hours per week, with availability for "after hours" as needed.

Benefits

• Paid time off offered with this position.