Dispensary Associate - Part Time

Join Trulieve, where passion meets purpose in one of the nation's fastest-growing industries. Recognized on TIME's America's Best Companies 2026 List, Trulieve stands out for employee satisfaction, financial strength, and sustainability transparency—one of only two cannabis companies to receive this distinction. We are dedicated to bringing patients relief through trusted, hand-grown products cultivated in carefully controlled environments to ensure natural quality.

About the role

The Dispensary Associate guides customers on their cannabis journey by educating them on product benefits, effects, and providing exceptional service. This role facilitates purchases in compliance with state regulations while delivering a high-quality customer experience.

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers with empathy and compassion.
• Deliver the TruExperience through elevated service standards, behaviors, and product knowledge.
• Assist managers and shift supervisors with returns according to company policy.
• Prepare and process patient orders efficiently and accurately.
• Follow all Trulieve policies and procedures.
• Collaborate with leadership to enhance customer experience and resolve issues.
• Assist customers with product or device concerns and document issues on customer profiles.
• Maintain a clean, well-stocked workstation throughout the shift.
• Perform additional tasks as assigned by management, which may include:
• Delivery Associate duties: Must possess a valid driver’s license and clear driving record.
• Online Support: Assist with processing online orders, including deliveries, within a 2-hour timeframe.

Requirements

• High-school diploma or equivalent, with experience in a similar field.
• Minimum age of 21 (or 18 in CT, PA, and WV).
• Prior retail or customer service experience preferred.
• Cash handling experience required.
• Ability to work independently in a fast-paced environment and collaborate effectively in a team.
• Excellent verbal and written communication skills, with strong interpersonal and professionalism.
• Ability to follow written and oral instructions and interact respectfully with customers and team members.
• Conversational English proficiency for effective communication and equipment operation.
• Valid driver’s license and clean driving record for delivery duties.
• Must pass a comprehensive background check.

Physical Requirements

• Constantly move throughout the facility, including confined spaces, and communicate sensitive information.
• Frequently manipulate objects of varying sizes and weights (e.g., products, packaging, tools), push/pull up to 50 lbs, lift/carry/position up to 50 lbs, ascend/descend steps, and position self at floor level (crouch, stoop, kneel, crawl).
• Occasionally required to remain seated.
• Must be able to see, hear, or use prosthetics to meet position requirements.
• Ability to work with ill, disabled, elderly, emotionally upset, or hostile individuals.

Skills

• Strong people skills and ability to communicate effectively at all levels.
• Mental and physical capacity to perform job duties.
• Flexibility, personal integrity, and ability to work with diverse individuals.

Schedule

• Flexible hours based on store needs, including evenings, weekends, and holidays.
• Up to 25 hours per week, with availability for "after hours" as needed.

Pay

$15.00 per hour, plus tips.

Benefits

• Paid time off.