Dispensary Associate - Part-Time
About the role
Ascend Wellness Holdings (AWH) of Wayne is looking to hire a Part-Time Dispensary Associate. The Dispensary Associate is responsible for guiding customers through the cannabis purchasing experience, making informed recommendations based on customer's desired outcomes, providing informed and accurate descriptions of products, and operating with a high level of accuracy in a fast-paced environment. Part-time associates work between 15–29 hours per week and must have flexibility to work weekdays (AM/PM) and open availability on weekends.
Responsibilities
- Deliver best-in-class customer experience while maintaining operational integrity and compliance throughout the store
- Guide customers through sales transactions while offering advice and knowledge as needed or requested
- Ensure the sales floor is stocked, displays and menus are up-to-date and accurate, and the store is well maintained
- Fulfill and pack customer orders and move completed orders from fulfillment areas to the sales floor for pick up
- Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures
- Continuously develop product knowledge to offer customers the most up-to-date information and advice
- Respond to customer inquiries in store, online, and over the phone
- Accurately use and maintain the point of sale (POS) system in person and over the phone
- Accurate cash handling, customer cart management, and ringing of customer transactions
- Accurate and timely data entry of customer information
- Strive to achieve team and individual performance goals
- Verify proper paperwork, documentation, and required identification for customers
- Execute inventory, visual merchandising, marketing, customer service, or other in-store operations as directed by Store Leadership
- Report any observed inconsistencies or hazards to Store Leadership
- Maintain a clean, organized, safe and inviting store environment
- Complete store opening and closing checklists
Requirements
- Must be at least 21 years of age
- High school diploma or general education degree (GED)
- Retail experience preferred; cannabis retail experience a plus
- Exceptional customer service skills
- Knowledge of basic computer skills
- Cannabis point of sale (POS) software a plus
- Positive attitude, team player, and strong work ethic
- Willing to build understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes, and organizational rules, regulations, directives, and standard operating procedures
- Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
- Excellent organization and time management skills
- Focused, with close attention to detail
- Ability to internalize training and follow instructions
- Ability to communicate clearly and effectively
Schedule
Part-time, 15–29 hours per week. Must have flexibility to work weekdays (AM/PM) and open availability on weekends.
Benefits
- Flexible schedules
- Generous employee discount
- Company swag
Company overview
Ascend Wellness Holdings, Inc. (AWH) is a vertically integrated cannabis cultivator, processor, and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio, and Pennsylvania. The company seeks to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience, aiming to build a world-class team that helps shape the future of cannabis as a leading healthcare solution. AWH is committed to improving the quality of patients' lives by offering unrivaled quality, consistency, and meticulously curated products that satisfy customers' unique, individual needs, with dispensaries setting a new standard of excellence in customer service, emphasizing health and wellness through a highly knowledgeable team.