Dispensary Associate - Full Time

About the role

The Dispensary Associate is responsible for interacting with, educating, and advising customers face-to-face and by phone, record-keeping, assisting with inventory and cash management and interacting with local service providers. The Dispensary Associate will be cross-trained in all order fulfillment activities which include preparing orders, entering product information, calling customers with product requests, checking ID’s and admitting customers.

Responsibilities

• Provide excellent customer service to all customers and communicate in a positive and friendly manner in person and on the phone.
• Accurately process all point-of-sale transactions and verify order accuracy.
• Resolve customer inquiries with professionalism while diffusing stressful situations.
• Partner with a member of management for assistance as needed to ensure high standard of customer service.
• Perform end-of-day closing procedures in POS system & investigate any variances at the end of shift. Report any variances to closing manager to ensure effective communication & resolution.
• Comply with standard operating procedures and State regulations as well as adhering to patient confidentiality and Company policies and procedures.
• Maintain a clean & organized working environment and assist team in sanitizing work area and tools (phone, keyboard etc.).
• Other duties as assigned.

Requirements

• Must be 21 years of age or older.
• High School Diploma or equivalent.
• Proficient verbal and written communication skills, including ability to effectively communicate with customers and colleagues.
• Dependable team player with great work ethic and ability to work 2-3 Saturdays per month.
• Experience in a fast paced customer service role preferred.
• Medical Marijuana knowledge a plus.

Computers and Technology

• Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
• Ability to learn, navigate and accurately utilize the company’s Point of Sale & Patient data management software systems.

Skills and Abilities

• Excellent time-management skills; ability to effectively plan and prioritize.
• Ability to maintain confidentiality; absolute reliability and honesty.
• Ability to focus; attention to detail.
• Ability to work effectively as part of a team; ability to communicate clearly and calmly.
• Ability to remain calm in periods of high stress or unusual activity.

Physical Requirements

• Extended time standing, walking, bending, and reaching.
• Ability to lift and carry up to 50 pounds for 100 feet.
• Close visual focus required.
• Standing for extended period more than 4 hours increments.
• Must pass state background check (state mandated).

Benefits

• Full suite of medical, dental, and vision insurance.
• Paid parental leave.
• 401(k).
• Paid Time Off.
• Short Term and Long-Term Disability.
• Employee Assistance Program.
• Employee life insurance and supplemental life.
• Spouse and child life and AD&D.
• Pet insurance.
• FSA and HSA available based on eligibility.

Schedule

40 hours per week, open availability required including weekends and holidays as needed for business operations. Subject to change as business needs.