Dispensary Associate

About the role

The Dispensary Associate is responsible for interacting with, educating, and advising customers face-to-face and by phone, record-keeping, assisting with inventory and cash management and interacting with local service providers.

Responsibilities

• Provide excellent customer service to all customers and communicate in a positive and friendly manner in person and on the phone.
• Accurately process all point-of-sale transactions and verify order accuracy.
• Resolve customer inquiries with professionalism while diffusing stressful situations.
• Partner with a member of management for assistance as needed to ensure high standard of customer service.
• Perform end-of-day closing procedures in POS system & investigate any variances at the end of shift.
• Report any variances to closing manager to ensure effective communication & resolution.
• Comply with standard operating procedures and State regulations as well as adhering to patient confidentiality and Company policies and procedures.
• Maintain a clean & organized working environment and assist team in sanitizing work area and tools (phone, keyboard etc.).
• Other duties as assigned.

Requirements

• Proficient verbal and written communication skills, including ability to effectively communicate with customers and colleagues.
• Dependable team player with great work ethic and ability to work 2-3 Saturdays per month.
• Experience in a fast paced customer service role preferred.
• Medical Marijuana knowledge a plus.
• Computers And Technology: Proficient in Microsoft Word, Excel, PowerPoint and Outlook. Ability to learn, navigate and accurately utilize the company’s Point of Sale & Patient data management software systems.

Skills to be Successful

• Education And Experience: Proficient verbal and written communication skills, including ability to effectively communicate with customers and colleagues.
• Dependable team player with great work ethic and ability to work 2-3 Saturdays per month.
• Experience in a fast paced customer service role preferred.
• Medical Marijuana knowledge a plus.
• Computers And Technology: Proficient in Microsoft Word, Excel, PowerPoint and Outlook. Ability to learn, navigate and accurately utilize the company’s Point of Sale & Patient data management software systems.

Schedule

Night and weekend availability
Subject to change as business needs.

Work Environment And Physical Demands

• Must be able to work quickly but efficiently, while maintaining the integrity of the product.
• Light to moderate lifting of up to 50 lbs; heavier weights with assistance.
• Must be able to stand for prolonged periods of time.
• Must adhere to facility general hygiene requirements.
• Capacity to stay focused on the task at hand.

Disclaimer

This job description is designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of employees assigned to this job. E-Verify Participation Notice This Employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. What is E-Verify? E-Verify is an internet-based system that compares information from and employee’s Form I-9, Employment Eligibility Verification, to data from the U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. Code Of Conduct All employees are expected to represent the values and maintain the standards contained in the Code of Conduct. Greenleaf Apothecaries is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability, or protected Veteran status. We appreciate your interest in Greenleaf Apothecaries. If you need assistance with completing an online application due to a disability, please send a request to HRTeam@acreageholdings.com. Please be sure to include “Accommodation Request” in the subject line.