Dispatchers Full-time, Day Shift Peoria

About the role

As a dispatcher, you will be responsible for receiving requests for ambulance and wheelchair service, inputting information into the CAD System, selecting and dispatching the appropriate units to respond to the type of call and maintaining correct system status control.

Schedule

This position will work a 12-hour shift rotation with three (3) 12-hour shifts one week and four (4) 12-hour shifts the second week, once training has been completed. While in training, you will work 8-hour shifts Monday through Friday.

Responsibilities

• Receive incoming emergency and non-emergency requests for service
• Determine call urgency and location of the situation
• Dispatch the appropriate unit to respond to emergency and non-emergency requests for ambulance service based on the type of call and scheduled time
• Maintain patient confidentiality
• Relocate, as required, units from one post location to another as designated by the System Status Plan
• Prepare accurate and timely statistical reports and appropriate paperwork
• Follow operations service center policies and procedures
• Assist as needed with the scheduling of field and operations service center personnel