Dispatcher - Shift

Responsibilities

• Direct and dispatch work crews to appropriate locations according to customer requests, specifications, or needs.
• Codifies activities with Distribution and Transmission system operators to ensure the safe and effective use of resources.
• Informs Distribution and Transmission system operators of critical information to ensure the most effective and safe response to customers.
• Interact with PPL and contractor crews performing work and restoration on the PPL system in a professional manner.
• Interact with the 911 centers in a professional manner and ensure all required information is transmitted between the parties to allow PPL and emergency personnel to respond to emergencies in the most efficient and safest way possible.
• Receives and handles calls during emergency conditions and service interruptions.
• Performs in a courteous and professional manner while satisfying customer inquiries and complaints, both verbal and written.
• Promotes high standards of customer and public relations.
• Calls out, directs and dispatches personnel, secures assistance or requests help from other departments as necessary.
• Maintains personnel and/or equipment locations and utilization in order to ensure the most effective use of resources.
• Performs such other related duties as assigned or as necessary.
• Responds to call-outs as required by company policies and procedures.

Requirements

• Basic understanding of electrical distribution system.
• Ability to obtain NERC/CIP PSP clearance.
• Successful completion of CRITICALL test.

Qualifications

• Experience in dispatching work via electronic systems is preferred.