Dispatcher, Penn Transit Services

About the role

The Dispatcher plays a critical role in coordinating the daily operations of Penn’s comprehensive transportation system. This position is responsible for the daily coordination of Penn Transit’s vehicular escort services, providing safe and reliable transportation for faculty, staff, and students across campus.

Responsibilities

• Receive and dispatch requests for vehicular escorts during evening and late-night service hours.
• Cover the PennBus Service, Penn Accessible Vehicle (PAT), Penn Charter Service, Penn Crew Transportation, and AM Transportation Service, through the dynamic allocation of resources including people and vehicles to meet the demand for the various services as required.
• Provide accurate information and courteous assistance to inquiries regarding Penn Transit Services and its regulations, policies and procedures.
• Ensure that the PTS Ops Center, all Escort vehicles, all key boxes, etc. are properly secured at the end of the last shift each night.
• Ensure that the “Daily Log Book” is filled out properly at the end of the last shift each night.
• Perform other duties as assigned.

Qualifications

• A high school diploma or GED is required.
• Previous dispatch or logistics experience is preferred.
• Strong customer service experience is required.
• Maintain and possess a valid Class B Commercial Driver’s License (CDL) from the state of residence within 90 days of hire. Passenger Endorsement and the Air Brake Restriction must be removed. Must also maintain and possess a valid US DOT Medical Examiners Certificate. Must maintain a valid U.S. DOT Medical Examiner’s Certificate.
• Experience with Microsoft Word, Excel, and dispatching software is preferred.

About Penn Transit

Penn Transportation and Parking Services, a department within the Division of Business Services, delivers a wide range of essential mobility services to the Penn community. The department is dedicated to providing superior service that is safe, convenient, sustainable, and accessible for all who come to this world-renowned institution to work, study, and visit. Penn Transit Services operates an integrated transportation network that offers effective, efficient, and safe transit within specific service boundaries—at no cost to riders with a PennCard. The system supports the daily movement of the University community and accommodates more than 100,000 passengers each year through its robust combination of shuttle, bus, accessible transit, and charter services.

About the Division of Business Services

The Division of Business Services (BSD) supports the individual and collective needs of the Penn community by promoting a hospitable, customer-focused campus environment and providing mission-critical services and essential operations. BSD’s mission is to deliver high-quality service in a fiscally responsible manner while enhancing the daily experience of students, faculty, staff, and visitors. The Division is currently focused on three major strategic initiatives: Revenue growth and retention through enhanced marketing and expanded services. Driving productivity for the Division and its customers through improved use of technology. Strengthening service offerings through facility upgrades and program expansions.