DISPATCHER (ON CALL)

Job Summary

Crothall Healthcare, a Compass Healthcare company, is seeking a Dispatcher (On Call) to join their team. The position is available immediately at Boston Medical Center Main located at 840 Harrison Avenue, Boston, MA 02118. Online applications are accepted.

About the Role

We are looking for a dedicated individual who can provide quality customer service, manage transportation requests, and ensure timely completion of tasks. This role requires prior dispatcher experience but on-site training will be provided.

Responsibilities

• Provides quality customer service by attending to customer needs.
• Understands and applies knowledge of patient transport concepts, infection control practices, and proper body mechanics.
• Determines, explains, and develops dispatcher logic and transporter activities.
• Directs the activity of the transport function and transporters, ensuring timely completion of tasks.
• Maintains communication with Patient Transportation and other departments.
• Serves as a liaison between Patient Transportation and other departments.
• Assigns, collects, and distributes pagers. Monitors daily sign-in/out procedures.
• Develops and promotes positive customer service relationships with patients, patient family members, visitors, and staff.
• Ensures accurate, timely dispatch of transport requests.
• Ensures maximum staff productivity.
• Solves problems related to patient, visitor, staff, or employee complaints.
• Performs other duties as assigned.

Requirements

Prior dispatcher experience is preferred.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Benefits for Our Team Members

Full-time and part-time positions are offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program. Full-time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Qualifications

Must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimers

This job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Equal Opportunity Employer

Crothall Healthcare is an equal opportunity employer. We commit to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Application Information

Applications are accepted on an ongoing basis. The Application Deadline is applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply.