Dispatcher NRTA

About the role

Dispatcher (Transit) position based in Nantucket, MA. Starting rate: $30.35/hour.

Key Accountabilities

• Assign work, vehicles and onboard equipment to operators and maintain check-out logs.
• Assign operators in the event of operator absences, increased service volumes in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations. Documents service disruptions in the dispatcher daily log.
• Monitors vehicle operations by mode in accordance with policies and procedures.
• Maintain accurate information in Time & Attendance System.
• Verify credentials and fitness for duty upon operator's check-in.
• Ensure Operator uniform compliance.
• Maintain communication with operators, providing information on customers, cancellations, and directional assistance where necessary (On Demand).
• Monitor operators and trip status, adjusts and reassignments as necessary to ensure on time performance (On Demand).
• Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations and safety staff where appropriate.
• Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations (On Demand).
• Provide assistance to passengers in using the service as well as when inquiring about individual trip status (On Demand).
• Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible.
• Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.
• Establish and monitor on-time performance adherence and tracking (Fixed Route).
• Will assist Operators with informational material as needed.
• Other duties as assigned.

Knowledge and Experience

• At least 2 years' radio and/or window dispatch experience in a fast-paced environment.
• Transit environment experience preferred.
• Must have valid Massachusetts driver license, and the ability to obtain a CDL.
• Ability to handle stress, including emergency situations.
• Transportation Dispatching Software knowledge desired.
• Intermediate knowledge and experience of Microsoft Office Suite.
• CPR, AED and First Aid Certification (Provided by the Company).

Skills

• Excellent organization and multi-tasking skills.
• Demonstrated excellent written and oral communications and organizational skills.
• Good Judgement skills.
• Reasoning skills and Decision making.
• Uses good judgment in making decisions in emergency and routine situations.
• Strong analytical and reporting skills.

Work Environment

• Frequently works inside and outside vehicle and might get exposed to extreme, hot and/or cold, weather.
• May sit for over 8 hours per day with frequent use of keyboard, computer monitor, and telephone.
• May twist, squat, bend, push, lift, pull, and climb stairs while performing duties.
• May be exposed to fumes.
• May walk on uneven surfaces, while assisting passengers.