Dispatcher – MAVO & BLS Operations (North Region)

We need to output HTML fragment with sections: About Us? The instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The posting includes "About Us" and "Position Summary". We can treat "About Us" as maybe "About the role"? But they said do NOT repeat the job title as a heading. They gave examples of headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should map content accordingly. We have: - About Us: description of company. Could be "About the role"? Actually "About Us" is about company, not role. But we can still use "About the role" heading for role summary? The Position Summary is about role. So we can have "About the role" heading containing Position Summary. - Key Responsibilities: heading "Responsibilities". - Qualifications & Requirements: heading "Qualifications" (or Requirements). Use "Qualifications". Could also include Requirements. - Work Schedule: heading "Schedule". Provide schedule details. - What We Offer: includes pay, benefits. We need separate sections for Pay and Benefits if they exist. The posting includes "Hourly pay: $22.00 – $28.00" and benefits list. So we should have a Pay section with that pay range, and a Benefits section with the list. We should not include sections with placeholder text. All sections have real content. We must not include Job ID etc. No application instructions. Remove boilerplate like EEO etc. Not present. We need to output only HTML fragment, no /. Use

for each heading, then content: either

for prose,

• for lists. We need to preserve all substantive information. Let's extract. About Us: "Tri-State Medical Group / TransUnit is a leading provider of medical transportation services across the Northeast. We specialize in safe, reliable transport for patients attending medical appointments, dialysis, hospital visits, and more. Our growing organization is built on teamwork, integrity, and a commitment to excellence for both our patients and employees." Position Summary: "The Dispatcher – MAVO & BLS Operations is responsible for managing daily dispatch operations in the South region, with primary focus on MAVO transportation and additional support for BLS services. This role ensures trips are scheduled, monitored, and completed efficiently while maintaining strong communication with drivers, facilities, and internal teams. This position is ideal for a highly organized, detail-oriented professional who can thrive in a fast-paced, high-volume environment." We can combine About Us and Position Summary under "About the role"? Might be better to have two sections: "About the company" and "About the role". But instructions only gave examples; we can use other headings if needed? It says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those as examples. Safer to stick to those. So we need to map content to those headings. We have: - About the role: could include Position Summary (maybe also About Us?). But About Us is about company, not role. Could we put About Us under About the role? Might be okay but could be considered not accurate. However instructions: "Do NOT repeat the job title as a heading (the page already shows it)". They didn't forbid including company description under About the role. I'd include both company description and position summary under About the role. - Responsibilities: list of key responsibilities. - Qualifications: list of qualifications & requirements. - Skills: maybe we can extract skills from qualifications: strong organizational, communication, problem-solving, experience with scheduling software, familiarity with TraumaSoft, MDT apps, comfortable fast-paced, high school diploma. Could put under Skills. But we already have Qualifications. Might be redundant. Better to follow examples: Use Qualifications for requirements, Skills for skills. But we can also combine. However we need to avoid thin sections. Let's decide: Use Qualifications for the list of qualifications & requirements (including experience, education). Use Skills for specific skills like organizational, communication, problem-solving, scheduling software familiarity, TraumaSoft, etc. But the posting already lumps them together. We could split. But we must preserve all info; splitting is fine as long as we don't lose info. Pay: hourly pay range. Schedule: office hours 8:00 AM – 5:00 PM, in-office, on-call as needed. Benefits: list of benefits. Let's extract each. Responsibilities list (bullet points from Key Responsibilities): - Manage day-to-day MAVO dispatch operations and support BLS dispatch as needed - Coordinate and monitor trips in real time to ensure timely and accurate service - Develop and publish driver schedules using TraumaSoft - Verify trip completion and documentation accuracy - Communicate with drivers regarding routes, delays, and assistance needs - Answer incoming calls, provide ETAs, and address trip-related questions - Monitor and correct timestamps and status updates in TraumaSoft - Utilize routing and scheduling tools to optimize efficiency - Handle rider, facility, and partner concerns and assist with resolution - Enforce use of tablets, Zello, and other communication systems - Prioritize same-day operational needs - Monitor driver performance and compliance with company policies - Assist with training new drivers on dispatch procedures and systems - Issue disciplinary documentation when policies are violated - Maintain relationships with partner organizations and facilities - Provide regular operational updates to leadership Qualifications & Requirements list: - Prior dispatch, NEMT, EMS, or logistics experience preferred - Ability to manage high call volume and multitask effectively - Strong organizational, communication, and problem-solving skills - Experience With Scheduling Software Or Dispatch Systems Preferred - Familiarity with TraumaSoft, MDT apps, or similar platforms is a plus - Comfortable working in a fast-paced, office-based environment - High school diploma or equivalent required We could separate Skills: organizational, communication, problem-solving, scheduling software familiarity, TraumaSoft, MDT apps, fast-paced environment adaptability. But we already have those in qualifications. To avoid duplication, maybe we just have Qualifications section and skip Skills. The instructions say we can use Skills heading if we have content. But we can also omit Skills if we think it's thin. However we have content for skills; we could make a Skills section with bullet list of skills: strong organizational, communication, problem-solving; experience with scheduling software/dispatch systems; familiarity with TraumaSoft, MDT apps; comfortable fast-paced; ability to manage high call volume/multitask. But then Qualifications would be left with prior experience, high school diploma, etc. That seems okay. Let's do: - About the role: combine About Us and Position Summary paragraphs. - Responsibilities: ul list. - Qualifications: ul list for education and experience preferences (prior dispatch experience preferred, high school diploma required). Could also include ability to manage high call volume? That's skill. We'll keep qualifications as: Prior dispatch, NEMT, EMS, or logistics experience preferred; High school diploma or equivalent required. - Skills: ul list for skills: Ability to manage high call volume and multitask effectively; Strong organizational, communication, and problem-solving skills; Experience with scheduling software or dispatch systems preferred; Familiarity with TraumaSoft, MDT apps, or similar platforms is a plus; Comfortable working in a fast-paced, office-based environment. - Pay: p with "$22.00 – $28.00 per hour". - Schedule: p with "Office Hours: 8:00 AM – 5:00 PM. In-office position. On-call responsibilities as needed." - Benefits: ul list of benefits: Medical insurance (company contributes 10% of the premium); 100% company-paid dental, vision, and life insurance; 401(k) retirement plan; Paid Time Off (PTO) and paid holidays; Company-paid mental health support (counseling and therapy services); Employee discount program (up to 60% off travel, events, and more); Growth opportunities in a rapidly expanding healthcare company; Supportive leadership and collaborative work environment. We should also include note about job responsibilities may evolve etc. That's a generic statement; could be included under Responsibilities maybe as a note. It's not boilerplate; it's substantive. We can add a p under Responsibilities after list: "Job responsibilities may evolve based on operational needs. The selected candidate must be flexible and committed to continuous improvement." Now ensure we don't include any fluff like "commensurate with experience". Not present. Now produce HTML. Structure:

  About the role

  Tri-State Medical Group / TransUnit is a leading provider of medical transportation services across the Northeast. We specialize in safe, reliable transport for patients attending medical appointments, dialysis, hospital visits, and more. Our growing organization is built on teamwork, integrity, and a commitment to excellence for both our patients and employees.

  The Dispatcher – MAVO & BLS Operations is responsible for managing daily dispatch operations in the South region, with primary focus on MAVO transportation and additional support for BLS services. This role ensures trips are scheduled, monitored, and completed efficiently while maintaining strong communication with drivers, facilities, and internal teams. This position is ideal for a highly organized, detail-oriented professional who can thrive in a fast-paced, high-volume environment.

  Responsibilities

  • Manage day-to-day MAVO dispatch operations and support BLS dispatch as needed
  • Coordinate and monitor trips in real time to ensure timely and accurate service
  • Develop and publish driver schedules using TraumaSoft
  • Verify trip completion and documentation accuracy
  • Communicate with drivers regarding routes, delays, and assistance needs
  • Answer incoming calls, provide ETAs, and address trip-related questions
  • Monitor and correct timestamps and status updates in TraumaSoft
  • Utilize routing and scheduling tools to optimize efficiency
  • Handle rider, facility, and partner concerns and assist with resolution
  • Enforce use of tablets, Zello, and other communication systems
  • Prioritize same-day operational needs
  • Monitor driver performance and compliance with company policies
  • Assist with training new drivers on dispatch procedures and systems
  • Issue disciplinary documentation when policies are violated
  • Maintain relationships with partner organizations and facilities
  • Provide regular operational updates to leadership

  Job responsibilities may evolve based on operational needs. The selected candidate must be flexible and committed to continuous improvement.

  Qualifications

  • Prior dispatch, NEMT, EMS, or logistics experience preferred
  • High school diploma or equivalent required

  Skills

  • Ability to manage high call volume and multitask effectively
  • Strong organizational, communication, and problem-solving skills
  • Experience with scheduling software or dispatch systems preferred
  • Familiarity with TraumaSoft, MDT apps, or similar platforms is a plus
  • Comfortable working in a fast-paced, office-based environment

  Pay

  Hourly pay: $22.00 – $28.00

  Schedule

  Office Hours: 8:00 AM – 5:00 PM. In-office position. On-call responsibilities as needed.

  Benefits

  • Medical insurance (company contributes 10% of the premium)
  • 100% company-paid dental, vision, and life insurance
  • 401(k) retirement plan
  • Paid