Dispatcher II (Lateral)

About the role

This position requires successful completion of the Dispatcher CritiCall examination and experience as a law enforcement Dispatcher in a Public Safety Dispatch Center.

Responsibilities

• Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service;
• Determine nature and priority;
• Dispatch units as necessary;
• Relay information and assist requests involving other law enforcement and firefighting agencies;
• Query information from law enforcement communication networks;
• Query and enter stolen, stored, and repossessed vehicle information;
• Maintain radio contact with all units on assignment;
• Coordinate emergency calls;
• Perform a variety of records keeping duties related to the computer aided dispatch system;
• Test and inspect equipment as required;
• Testify in court as needed;
• Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports;
• Write daily work progress reports when training a new Dispatcher;
• Exercise professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community-oriented policing concept.

Requirements

To qualify, you must have successfully completed the probationary period as a Dispatcher I with the City of Sacramento and have two years of experience as a dispatcher working with law enforcement agencies where duties included answering telephone calls and radio dispatching, with six months of that experience within the last six months. Alternatively, you must have completed the California P.O.S.T. Public Safety Dispatcher Basic Course within twelve (12) months of appointment.

Qualifications

SEE LATERAL ENTRY REQUIREMENTS*

Skills

Knowledge of English grammar, usage, spelling, and punctuation; Standard radio broadcasting procedures and rules; Ability to express themselves in English in a clear, distinct, and understandable manner when speaking to individuals, before diverse populations, various public and community groups, and when testifying in court; Effectively communicate with and elicit information from upset and irate citizens; Work under pressure and exercise good judgment in emergency situations; Exercise independent judgment and work with a minimum of supervision; Use a computer and keyboard to enter data provided verbally and in writing; Learn standard broadcasting rules and procedures; Learn City street system and physical layout of Sacramento; Understand and comply with oral and written directions; Learn to operate computer-aided dispatch, telephone, and radio broadcasting equipment; Value customers and co-workers through provision of excellent customer service; Operate office machines and equipment; Type 40 net words per minute.

Benefits

N/A

Pay

N/A

Schedule

N/A