Dispatcher II

Position Summary

This position is responsible for executing a daily plan for movement of all freight within an assigned area.

Essential Functions

• Provide frontline customer service for existing accounts
• Communicate effectively with customers, drivers, dispatchers, and other departments to ensure smooth and efficient operations
• Partner with terminal manager to plan and carry out shipping operations
• Monitor daily delivery schedule for drivers
• Organize and sort incoming mail and paperwork
• Verify driver paperwork for each load
• Load/image/Scan documents into the dispatch system
• Data entry of driver detention pay, calculate hourly pay, layovers, breakdowns
• Receive orders from customers and create loads in dispatch system
• Answer all incoming phone calls promptly and courteously
• Monitor e-mail for incoming orders, communication between team members
• Admin support including payroll and billing
• On-call duties as needed

Qualifications

• A high school diploma or equivalent, with 2 years of customer facing dispatching experience
• An associate or bachelor's degree in business, supply chain, logistics, preferred
• Excellent presentation skills
• Excellent oral, written and interpersonal communication skills
• Excellent conflict resolution and negotiation skills

Note

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time.