Dispatcher II
Kenan Advantage Group · Cleveland, OH · 6 days ago
On-siteManufacturingFull-time
About the role
This position is responsible for executing a daily plan for movement of all freight within an assigned area.
Responsibilities
- Assess customer needs and timing of deliveries
- Manage daily delivery schedule for drivers
- Plan deliveries to inventory-managed retail gas outlets
- Receive orders from suppliers, gas station dealers, and renewable fuels distributors
- Provide frontline customer service for existing accounts
- Answer all incoming phone calls promptly and courteously
- Monitor e-mail for incoming orders, inventory updates, and communication between team members
- Monitor web portals for station inventories
- Solicit freight from customers
- Create loads in dispatch system
- Divide dispatch responsibilities with other team members
- Enter incidents into KITS (incident reporting system)
Qualifications
- High school diploma or equivalent
- 2 years of dispatching experience
- Excellent conflict resolution and skills
- Effective oral, written and interpersonal communication skills
Skills
- Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
- Provide constructive guidance to other employees and representatives of third parties.
- Contribute to providing the highest quality of products and services to customers.