Dispatcher II

Overview

AIT is seeking a Dispatcher II. We are flexible on start time, if needed along with extra hours to be earned on the weekends, if applicable.

Responsibilities

• Overseeing and documenting the pickup and delivery of local shipments
• Dispatching drivers
• Performing dock checks
• Tracking shipments
• Working with dock staff members to ensure movement of freight
• Timely event data entry of shipment milestones into MyAIT & AS400 tracking system – pickup, delivery, obtain proof of delivery
• Providing customer service to identify and meet specific customer needs
• Answering/making customer inquiry calls and addressing customer concerns/complaints
• Assigning driver load planning based on local mapping & appointments accordingly
• Identifying and coordinating the prioritization of rushed/urgent/last minute shipments

Qualifications

• A team player who works well with others – being respectful to our teammates is a Core Value
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
• A customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture

Other Skills We Hope to See

• A High School Diploma/GED equivalency required; Associate Degree or equivalent preferred
• 3-5 years in Freight Forwarding industry experience preferred and/or industry experience in customer service/operations
• Proficient in Microsoft Office
• Previous Experience working with AS400 preferred
• Strong problem solving and multi-tasking skills with abilities to develop new ideas and innovative solutions
• A High attention to details and organization
• Strong geographic and mapping skills
• A Sense of direction and coordination to build routes
• Great interpersonal and communication skills with customers, drivers, and co-workers—communication is key!

What AIT Can Offer You

• In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position)
• Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement
• In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

Equal Opportunity Employer

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.