Dispatcher - Final Mile

This role will act as the operation’s customer support system.

Responsibilities

• Administer orders received at the facility for delivery, including prompt updating of customer portals and internal systems.
• Promptly schedule deliveries to the end consumer per client-specific SOPs.
• Route outbound delivery trucks focusing on service, revenue per truck, driver/drive team selection, and dispatch.
• Complete all shipment statuses in the appropriate operating systems and portals, collect PODs, and communicate extra charges to customers per established SOPs.
• Maintain bills of lading, labeling, manifests, pick sheets, load plans, and other necessary documents for planning, loading, and delivery processes.
• Communicate with urgency with all parties, keeping them informed of schedule or delivery issues, answering questions, responding to requests, and identifying and implementing solutions.
• Monitor delivery teams' progress through their routes and schedules, informing or making adjustments as necessary.
• Advise delivery teams on proper actions regarding customer, logistics, or other problems that could affect scheduled deliveries.
• Verify merchandise by matching customer and sales receipt information.
• Resolve customer service issues by identifying and explaining the best solution, taking appropriate action, and following up to ensure complete resolution.
• Prepare quality reports, load-out reports, dispatch logs, tracking logs, and set up manifests.
• Manage exceptions, including late departures or arrivals, breakdowns, in-home service time, missed deliveries, redeliveries, accidents, product or in-home damages, and delivery team illness or injury.
• Perform other related duties as required and assigned.

Requirements

• High school graduate or equivalent experience.
• One year of customer service experience preferred.
• Routing, dispatch, and warehouse experience preferred.

Skills

• Ability to establish and maintain effective relationships with employees, contractors, supervisors, and the general public, requiring courtesy, discretion, and independent judgment.
• Excellent organizational, leadership, communication, and reporting skills.
• High energy and motivating skills.
• Proficiency in Microsoft Office.
• Ability to safeguard customers’ personal information.
• Detail-oriented, analytical problem-solver with the ability to multi-task in a demanding, high-pressure, high-volume environment.
• Knowledge of relevant policies, practices, procedures, and standards.
• Effective written and verbal communication skills, with strong follow-through.

Pay

The expected starting pay range for this position is $20.79 - $27.72 per hour. Offers are determined based on experience, skills, and qualifications.

Benefits

• Medical, dental, and vision plans.
• 401(k) plan.
• Stock purchase plan.
• Paid time off.
• Life insurance.
• Disability plans.
• Other optional supplemental coverage.