Schedule
- Three 12-hour shifts on Saturday, Sunday, and Monday, totaling 36 hours per week.
- One additional 4-hour shift Monday–Friday between 7:30 AM and 6:00 PM ET (based on scheduling needs and available openings).
- Eastern (ET): 9:00 AM – 9:30 PM
- Central (CT): 8:00 AM – 8:30 PM
- Mountain (MT): 7:00 AM – 7:30 PM
- Pacific (PT): 6:00 AM – 6:30 PM
- Each shift includes a 30-minute break.
About The Role
The Dispatcher will play a vital role in intake, triage and access to care for Cityblock’s members across the country, 24/7. The Care Traffic Control center coordinates the flow of in-field and virtual resources, connecting members with medical providers and care staff in a matter of minutes.
Responsibilities
- Screen requests for services from members.
- Codifies assignment and flow of field and virtual care resources across several states, collaborating with field operations managers, coworkers, and Virtual Urgent Care to assign and initiate responses.
- Identifies and highlights issues of safety, service delivery, continuity of operations and escalates as necessary.
- Identifies risks of imminent life threats, self-harm or harm to others (including risks to those involved in follow-up care) and directs questioning; makes appropriate notifications.
- Completes assessment tools and documentation across multiple platforms.
Requirements
- 5+ years of experience must have Paramedic or EMT license.
Qualifications
We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave.
Benefits
The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location. The expected salary range for this position is: 26+
Pay
The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.
Schedule
The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.
Benefits
The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.
Skills
The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.
Benefits
The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.
Cityblock
We value diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.