Dispatcher, DOT Shuttle Operations

Responsibilities

• Schedule vehicles and drivers for fixed route service.
• Cover open shifts on short notice when necessary.
• Work knowledge of basic office equipment, such as phone, fax, and working knowledge of Microsoft Office products—Word and Excel.
• Be at work every scheduled day, on time and in uniform.
• Possess a valid CDL Drivers License with Passenger Endorsement and DOT Medical Card to be carried at all times, while on duty.
• Have and maintain an acceptable DMV record.
• Courteously assist customers and employees alike by answering any questions they may have.
• If necessary, direct the customer to the Facility Manager for further assistance.
• Report any known accidents, observed or suspected violations of Company policy, safety hazards or any unusual occurrence to the Facility Manager.
• Facilitate monthly driver meetings, company training requirements, and changes to daily operating procedures as necessary.
• Have a thorough knowledge of all areas of field operations, thorough knowledge of the major streets, landmarks and freeways in the service area.
• Assist Facility Managers with other duties as needed.

Qualifications

• High School Degree or equivalent.
• Valid CDL Class A, B or C Driver’s License depending on the location's hiring needs, with Passenger Endorsement if you will be responsible for operating shuttle buses with a passenger capacity of 15 passengers or more.
• DOT Medical Card : A Medical Examiner’s Certificate (DOT Medical Card) is required.
• Prior knowledge or experience with shuttle or other dispatched transportation operations, scheduling, employee management, and FMCSRs is preferred but not required.
• Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
• Ability to read, comprehend, write, speak and communicate all aspects of job related information in English.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and group situations to customers and other employees of the company.
• Ability to add and subtract.
• Ability to understand and adhere to Hours of Service regulations, including frequent calculations involving quarter hours.
• Maintain a neat and clean appearance and be in complete uniform at all times.