Dispatcher & Customer Service Representative

Benefits

• Bonus based on performance
• Competitive salary
• Health insurance
• Paid time off

Job Type

Full-time

Education

High school or equivalent (Preferred)

Experience

Dispatching: 2 years (Required)

Work Location

In person Flexible work from home options available.

Compensation

$18.00 - $25.00 per hour

Key Responsibilities

• Answer incoming customer calls, emails, online forms, and inquiries from third-party apps promptly and courteously.
• Provide accurate information about our services, pricing, and scheduling.
• Schedule service appointments and manage the dispatch of electricians efficiently.
• Cookorate with the service team to ensure timely and effective service delivery.
• Handle customer complaints and issues, providing appropriate solutions and follow-up to ensure customer satisfaction.
• Maintain accurate records of customer interactions, service schedules, and other essential data.
• Collaborate with the management team to optimize service routes and schedules.
• Assist in various administrative tasks as needed, including managing inventory.