Dispatcher/Customer Service Representative

Home Careers Dispatcher Csr Office Dispatcher/Customer Service Representative Full-Time Saint Cloud, FL About This Role We’re looking for an organized and customer-focused Dispatcher/CSR to maintain operational efficiency by coordinating service calls and dispatching technicians. This role requires assessing customer needs, aligning them with technician availability, and ensuring seamless operations. Key Responsibilities Respond promptly to customer inquiries via phone and email with timely, accurate communicationProvide detailed service information, scheduling options, and guidanceManage appointment scheduling and coordinate with dispatchersMaintain accurate records of appointments, customer details, and job statusesAddress customer concerns professionally and resolve issues promptlyConduct follow-up communications to confirm resolution and satisfactionOrganize and maintain customer database and documentationProcess payments and invoicing, particularly for tenant/landlord situationsPromote maintenance plans and relevant productsGuide customers in service decision-makingMaintain clear call board by moving unfinished calls forwardUpdate builders on work order statuses via portalsFollow up on “parts ready” tickets and confirm homeowner scheduling Requirements Education & Experience High school diploma or equivalent requiredPrior dispatch, customer service, or similar role experience preferredHVAC, plumbing, electrical, construction, or logistics experience beneficial Technical Skills Proficiency in scheduling/dispatching software (e.g., ServiceTitan)Strong Microsoft Office skills (Word, Excel, Outlook)GPS tracking and mapping system capabilityData entry and record-keeping accuracy Communication & Customer Service Excellent verbal and written communication abilitiesStrong active listening and problem-solving skillsAbility to handle high-pressure situations and multitaskProfessional phone etiquette Other Qualifications Independent and team-oriented work capabilityConflict-resolution and de-escalation skillsIndustry terminology familiarity beneficialFlexible scheduling availability, including evenings and weekends Benefits Competitive compensation and benefits packageDynamic, fast-paced work environmentSupportive team culture with growth and career development opportunitiesDirect impact on customer satisfaction and operational efficiency Job Details Department Office Job Type Full-Time Location Saint Cloud, FL Posted August 1, 2025 Apply Now Job Details Department Office Job Type Full-Time Location Saint Cloud, FL Posted August 1, 2025 Apply Now Need Help? We're Here. Frank's AC has been Central Florida's trusted comfort experts since 1990. Our family-owned team is standing by to help with any AC, heating, or home comfort need. Contact Us Call (262) 403-8240