Dispatcher/Customer Service Representative

Office Dispatcher/Customer Service Representative Full-time position in Tampa, FL Full-Time Tampa, FL About The Role As a Dispatcher/Customer Service Representative (CSR), you will be a key player in maintaining operational efficiency by coordinating service calls and dispatching technicians. Your primary responsibility will be to assess customer needs and align them with technician availability, ensuring the delivery of high-quality service and seamless operations. Key Responsibilities Respond promptly to customer inquiries via phone and email, ensuring timely and accurate communicationProvide detailed information regarding services, scheduling, and available optionsEfficiently manage service appointment scheduling and coordinate with dispatchers to ensure smooth operations and exceed customer expectationsMaintain accurate records of appointments, customer details, and job statuses for reference and follow-upAddress customer concerns or complaints professionally and resolve issues promptlyEnsure proper follow-up to confirm issue resolution and customer satisfactionOrganize and maintain an up-to-date customer database and process all necessary documentationAssist with payment processing and invoicing, particularly in tenant/landlord situationsPromote maintenance plans and other relevant products to enhance customer valueGuide customers in making informed decisions about services to meet their needsContribute to team discussions aimed at improving processes and enhancing service qualityMaintain a clear board by moving unfinished calls to the following business dayUpdate builders on work order statuses via builder portalsFollow up on “parts ready” tickets and confirm scheduling with homeowners Requirements High school diploma or equivalentPrevious experience in dispatch, customer service, or a similar role preferredExperience in HVAC, plumbing, electrical, construction, or logistics industries is a plus Technical Skills Proficiency in scheduling and dispatching software (e.g., ServiceTitan)Strong computer skills, including Microsoft Office (Word, Excel, Outlook)Ability to use GPS tracking and mapping systemsData entry and record-keeping accuracy Communication & Customer Service Skills Excellent verbal and written communication skillsStrong active listening and problem-solving abilitiesAbility to handle high-pressure situations and multitask effectivelyProfessional and courteous phone etiquette Organizational & Analytical Skills Strong attention to detail and ability to prioritize tasksAbility to manage multiple service requests and coordinate field technicians efficientlyStrong time management skills and ability to adapt to changing priorities Other Key Qualifications Ability to work independently and as part of a teamStrong conflict-resolution skills and ability to de-escalate difficult customer interactionsFamiliarity with industry terminology and procedures is a plusAbility to work flexible hours, including evenings and weekends, if required Why Join Us? Competitive compensation and benefits packageOpportunity to work in a dynamic and fast-paced environmentSupportive team culture with growth and career development opportunitiesA chance to make a direct impact on customer satisfaction and operational efficiency Job Details Department Office Job Type Full-Time Location Tampa, FL Posted March 11, 2026 Apply Now Job Details Department Office Job Type Full-Time Location Tampa, FL Posted March 11, 2026 Apply Now About The Role As a Dispatcher/Customer Service Representative (CSR), you will be a key player in maintaining operational efficiency by coordinating service calls and dispatching technicians. Your primary responsibility will be to assess customer needs and align them with technician availability, ensuring the delivery of high-quality service and seamless operations. Key Responsibilities Respond promptly to customer inquiries via phone and email, ensuring timely and accurate communicationProvide detailed information regarding services, scheduling, and available optionsEfficiently manage service appointment scheduling and coordinate with dispatchers to ensure smooth operations and exceed customer expectationsMaintain accurate records of appointments, customer details, and job statuses for reference and follow-upAddress customer concerns or complaints professionally and resolve issues promptlyEnsure proper follow-up to confirm issue resolution and customer satisfactionOrganize and maintain an up-to-date customer database and process all necessary documentationAssist with payment processing and invoicing, particularly in tenant/landlord situationsPromote maintenance plans and other relevant products to enhance customer valueGuide customers in making informed decisions about services to meet their needsContribute to team discussions aimed at improving processes and enhancing service qualityMaintain a clear board by moving unfinished calls to the following business dayUpdate builders on work order statuses via builder portalsFollow up on “parts ready” tickets and confirm scheduling with homeowners Requirements High school diploma or equivalentPrevious experience in dispatch, customer service, or a similar role preferredExperience in HVAC, plumbing, electrical, construction, or logistics industries is a plus Technical Skills Proficiency in scheduling and dispatching software (e.g., ServiceTitan)Strong computer skills, including Microsoft Office (Word, Excel, Outlook)Ability to use GPS tracking and mapping systemsData entry and record-keeping accuracy Communication & Customer Service Skills Excellent verbal and written communication skillsStrong active listening and problem-solving abilitiesAbility to handle high-pressure situations and multitask effectivelyProfessional and courteous phone etiquette Organizational & Analytical Skills Strong attention to detail and ability to prioritize tasksAbility to manage multiple service requests and coordinate field technicians efficientlyStrong time management skills and ability to adapt to changing priorities Other Key Qualifications Ability to work independently and as part of a teamStrong conflict-resolution skills and ability to de-escalate difficult customer interactionsFamiliarity with industry terminology and procedures is a plusAbility to work flexible hours, including evenings and weekends, if required Why Join Us? Competitive compensation and benefits packageOpportunity to work in a dynamic and fast-paced environmentSupportive team culture with growth and career development opportunitiesA chance to make a direct impact on customer satisfaction and operational efficiency Ready to Join Our Team? Apply today and help us deliver outstanding service to Tampa Bay homeowners. Apply Now Call (813) 247-2278