Dispatcher/Customer Service Representative

Home Careers Dispatcher Csr Office Dispatcher/Customer Service Representative Full-time position at 735 Commerce Cir., Longwood, FL 32750 Full-Time Longwood, FL 32750 About The Role The Dispatcher/Customer Service Representative coordinates service calls and dispatches technicians while assessing customer needs against technician availability. Success requires multitasking, task prioritization, and managing scheduling challenges to support operational efficiency. Key Responsibilities Respond promptly to customer inquiries via phone and email with timely, accurate communicationProvide detailed information on services, scheduling, and available optionsManage service appointment scheduling and coordinate with dispatchersMaintain accurate records of appointments, customer details, and job statusesAddress customer concerns professionally and resolve issues promptlyEnsure follow-up to confirm issue resolution and customer satisfactionOrganize and maintain current customer databases and process documentationAssist with payment processing and invoicing, including tenant/landlord situationsPromote maintenance plans and relevant productsGuide customers in informed service decisionsContribute to team discussions on process improvementsMaintain clear boards by moving unfinished calls to following business dayUpdate builders on work order statuses via builder portalsFollow up on “parts ready” tickets and confirm scheduling with homeowners Requirements Education & Experience High school diploma or equivalentPrevious dispatch, customer service, or similar role experience preferredExperience in HVAC, plumbing, electrical, construction, or logistics industries is a plus Technical Skills Proficiency in scheduling/dispatching software (e.g., ServiceTitan)Strong computer skills including Microsoft Office (Word, Excel, Outlook)GPS tracking and mapping systems capabilityData entry and record-keeping accuracy Communication & Customer Service Skills Excellent verbal and written communication abilitiesStrong active listening and problem-solving skillsAbility to handle high-pressure situations and multitaskProfessional and courteous phone etiquette Organizational & Analytical Skills Strong attention to detail and task prioritizationManage multiple service requests and coordinate field technicians efficientlyStrong time management with adaptability to changing priorities Other Key Qualifications Work independently and as part of a teamStrong conflict-resolution and de-escalation skillsFamiliarity with industry terminology and procedures preferredFlexible hours availability, including evenings and weekends if required Why Join A/C Mechanix Competitive compensation and benefits packageDynamic, fast-paced work environmentSupportive team culture with growth opportunitiesDirect impact on customer satisfaction and operational efficiency Job Details Department Office Job Type Full-Time Location Longwood, FL 32750 Posted March 13, 2026 Apply Now Job Details Department Office Job Type Full-Time Location Longwood, FL 32750 Posted March 13, 2026 Apply Now Ready to Join Our Office Team? Be the backbone of our service operation and help deliver the A/C Mechanix experience to every Central Florida customer. Apply Now Call (407) 831-8900 Search this site ⌘K Start typing to search... Loading search index... No results found. Try a different search term. ↑↓ Navigate ↵ Open esc Close