Dispatcher

What You'll Do

• Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues
• Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation
• Build strong cross-functional relationships across various Via teams and offices and external partners
• Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email
• Effectively prioritize live operational issues and take action based on the information received
• Leverage knowledge of Via products and services to make ad hoc decisions with little guidance

Who You Are

• Thrives in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
• Ownership mentality: take full responsibility for delivering great service to driver-partners
• Proactive: able to think ahead and anticipate to prevent problems before they start
• An empathetic and effective communicator: you excel at active listening and collaboration
• Comfortable with ambiguity: make thoughtful choices between imperfect options
• Solution-oriented mindset: persistent, creative, and cool under pressure
• Maintains a solution-oriented mindset: persistent, creative, and cool under pressure
• An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams

Compensation and Benefits

Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.

Salary Range: $23/hour

We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching.

Successful completion of a drug test is necessary for employment.