Dispatcher

Via · Fort Worth, TX · Yesterday

Management$19/hrFull-time

Proactively adjust daily operating plans based on real-time inputs from drivers, riders, and colleagues
Prioritize operational issues as a real-time point of contact and provide creative solutions for overseeing a live operation
Build strong cross-functional relationships across various Via teams and offices and external partners
Leverage your operating and troubleshooting expertise to support other business areas. This may include other live operations, phone and email
Effectively prioritize live operational issues and take action based on the information received
Leverage knowledge of Via products and services to make ad hoc decisions with little guidance

Thrives in fast-paced environments: able to make sound decisions on the fly, oversee multiple tasks simultaneously, and prioritize effectively
Ownership mentality: take full responsibility for delivering great service to driver-partners
Proactive: able to think ahead and anticipate to prevent problems before they start
An empathetic and effective communicator: you excel at active listening and collaboration
Comfortable with ambiguity: make thoughtful choices between imperfect options
Solution-oriented mindset: persistent, creative, and cool under pressure
Maintains a solution-oriented mindset: persistent, creative, and cool under pressure
Observant and keen to improve: if something’s not working, you come up with a better way
An exceptional team player: people love working with you, and you can quickly contribute to cross-functional teams

Final salary will be determined by the candidate’s experience, knowledge, and skills
Salary Range: $19.00/hour
Shifts will be 5 days a week (4 weekdays + 1 weekend day)
Hours available (subject to change): 3:30am - 12pm CT, 12pm - 8:30pm CT, 2pm - 10:30pm CT
We are proud to offer a generous and comprehensive benefits package, including medical plans and 401K matching
Successful completion of a drug test is necessary for employment

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