Dispatcher

About the role

The UCCS Police Department is committed to protecting life, liberty, property, and the constitutional rights of all people through compassion, fairness, integrity, and professionalism. The Public Safety Communications Technician plays a vital role in supporting this mission by serving as a critical communications link between the university community and emergency responders.

Responsibilities

• Answer and process all incoming emergency and non-emergency phone calls; interview callers to gather essential information and determine response level.
• Dispatch appropriate services (police, fire, ambulance, rescue, facilities, security, parking, etc.) using a Computer Aided Dispatching (CAD) system.
• Monitor and communicate via multi-channel police radio systems; relay instructions and status updates to field units in real time.
• Track and document unit activity, incident status, personnel location and deployment using CAD.
• Maintain proper documentation and security of confidential police and criminal justice records.
• Perform administrative and clerical tasks including filing, data entry, record retrieval, and checking keys and equipment in and out.
• Serve as a liaison to the campus community and external agencies, directing non-emergency requests to the appropriate department or service.
• Aid in the instruction, counseling, and evaluation of new communications personnel using a structured training program.

Requirements

• High School Diploma or GED required.
• Experience in public safety or emergency communications is preferred.
• Bilingual (Spanish) is preferred.

Qualifications

• Must obtain the following certifications within designated timeframes after hire:
• Within 3 months: NCIC/CCIC (National Crime Information Center/Colorado Crime Information Center)
• Within 6 months: Colorado Bureau of Investigation (CBI), FEMA IS-100, IS-200, IS-700, and Notary Public
• Within 1 year: APCO Public Safety Telecommunicator.

Skills

• Experience with Criminal Justice Information Systems (CJIS)
• Experience with Computer Aided Dispatch (CAD)
• Experience with National and state criminal databases (NCIC, CCIC)

Benefits

At UCCS, our employees are our most valued asset. We're proud to offer:

• Generous Time Off
• Roads to Success Scholarship Program
• Comprehensive Medical Plans
• Affordable Dental, Vision Plans, and Competitive Prescription Drug Prices
• Life and Disability Insurance
• Retirement Options
• Wellness Programs
• Additional Benefits through CU Advantage

Pay

$50,700.00 - $65,419.00 annually. Compensation will be commensurate upon experience and qualifications.

Schedule

Full-time