Dispatcher

About the role

The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators, act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• A High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience of dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Valid CDL Class A or B with passenger and airbrake endorsement.
• Problem solving and analytical skills.

Benefits

• Vacation: up to 14 days per year.
• Paid Sick Leave: 8 hrs. monthly full-time employees/ 5 hrs. monthly part-time employees;
• Medical, dental & vision after 60 calendar days of employment for full-time and part-time employees, life insurance, 401k retirement benefits, and company holidays.
• Holidays: 14 days.
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Physical Requirements

• Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
• Sit for extended periods (up to 6–8 hours per day);
• Frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
• Withstand heavy traffic areas while performing the duties of the job;
• Tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good.

Job Details

Position Subject To Collective Bargaining Agreement $20.50 per hour (Union Collective Bargaining Agreement Pay Rate)Starting pay $20.50 with progression to $31.00 over 5 years.

Job Type: Full Time

Req ID: 8499

Pay Group: 2V9

Cost Center: 55371