Dispatcher

About the role

The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service-oriented professionals who are dedicated to safety.

Responsibilities

• Oversight of road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching preferred.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.

Benefits

• Subject to a DOT drug testing and physical if applicable.
• Medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Physical Requirements

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• The work environment will be a combination of both indoors and outdoors.

Additional Information

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
• Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.
• California applicants: Please Click Here for CA Employee Privacy Policy.
• Job Category: Dispatchers
• Job Type: Full Time
• Req ID: 8035
• Pay Group: 2V9
• Cost Center: 55374