Dispatcher

About the role

AIS Commercial Parts and Service is a subsidiary of Tech24, a company known for investing in its employees to ensure they can focus on delivering exceptional service. Joining our team means weekly pay, fully equipped workstations, and generous benefits including medical, dental, vision, short-term disability, long-term disability, and basic life insurance.

Responsibilities

• Dispatch service calls and assign jobs to technicians
• Coordinate and manage technicians' daily schedules and routes
• Communicate appointment details and updates with customers
• Deliver high-level customer service through professional and courteous interactions
• Clearly communicate service needs between customers and technicians
• Distribute workload to maximize productivity while maintaining fairness
• Track and coordinate follow-ups for jobs requiring return visits
• Learn and effectively utilize the company's dispatch and business systems
• Maintain positive working relationships with technicians and administrative staff
• Provide backup support in the absence of the Branch Manager
• Participate in a rotational on-call schedule as needed

Qualifications

• A high school diploma or GED
• At least 3 years of dispatching experience
• Prior experience in HVAC and/or food service industry preferred
• Strong attention to detail with the ability to work accurately and efficiently
• Excellent customer service, verbal, and written communication skills
• Proficient in computer systems and dispatch software
• The ability to multitask and manage competing priorities in a fast-paced environment
• Self-motivated with the ability to work independently and follow through on tasks
• Willingness to participate in a rotational on-call schedule
• Experience with third-party service platforms (e.g., EcoTrack, Corrigo, Vixxo) is a plus

Benefits

Comprehensive benefits package includes medical, dental, vision, short-term disability, long-term disability, and basic life insurance. Retirement planning is also made easy with a 401(k) with company match and immediate vesting. Employee Assistance Program (EAP) offers free, confidential counseling and support for you and your family, including financial and legal resources.