Dispatcher

Job Responsibilities

Under direct supervision, receives reports of smoke management, wildfires, law enforcement requests, storm damage and other emergency and non-emergency incidents. Appropriately dispatch fire suppression personnel through the use of a computer aided dispatch system, two-way radio, and telephone. Receives reports of fires, law enforcement needs, storm damage and other emergency incidents from the public, local fire departments, 911 systems, forestry pilots and other safety officers. Processes, records and disseminates this information. Operates computer aided dispatch system to dispatch personnel to fire locations. Maintains accurate records of all dispatched personnel and their locations. Provides two-way radio contact between firefighters, field personnel, and the Dispatch Center. Uses computer aided dispatch system to take smoke management information to ensure burner is within smoke management guidelines. Processes and records this information.

Responsibilities

• Dispatches fire suppression personnel through the use of a computer aided dispatch system, two-way radio, and telephone.
• Processes, records, and disseminates reports of fires, law enforcement needs, storm damage and other emergency incidents.
• Maintains accurate records of all dispatched personnel and their locations.
• Provides two-way radio contact between firefighters, field personnel, and the Dispatch Center.
• Uses computer aided dispatch system to take smoke management information to ensure burner is within smoke management guidelines.
• Processes and records this information.
• Performs dispatch and other related duties on daily task lists as assigned in support of the agency's mission and initiatives.

Requirements

• A high school diploma and entry-level work experience with voice communication systems or switchboard exchange operations.
• Must be able to type 35 WPM and have basic computer proficiency.
• Completion of Introduction to the National Incident Management System (IS-700) within first year of employment.
• Criminal background check and drug test are required.

Qualifications

• Ability to learn to operate a computer-aided dispatch system, two-way radio and telephone communication equipment.
• Basic knowledge of the Federal Communication Commission (FCC) rules and regulations concerning two-way radio operations.
• Active listener with strong customer service and communication skills.
• Ability to speak clearly and concisely, must be able to interpret written instructions, policies, and materials used in performing dispatching duties; must react quickly, accurately, and calmly in a stressful environment.

Skills

• Computer proficiency.
• Customer service skills.
• Communication skills.
• Two-way radio operation skills.

Benefits

• Position is located in an office environment.
• Works 39 hours per week on day shift, 13 hours per day (7:00AM to 9:00PM) on a rotating work schedule to include weekends and holidays.
• Position is designated as safety sensitive and essential.
• Requires the employee to be subject to random, post incident/accident, reasonable suspicion and rehabilitation monitoring and drug and alcohol testing consistent with SCFC Drug-Free Workplace- Policy and Procedure.

Pay

Details not specified.

Schedule

Works 39 hours per week on day shift, 13 hours per day (7:00AM to 9:00PM) on a rotating work schedule to include weekends and holidays.