Dispatcher

Job Responsibilities

• Provides consistent support by dispatching resources to meet the needs of client families
• Receives first call information and initiates the resources required for dispatch
• Processes removal paperwork
• Aids in recording keeping of embalming documentation as required
• Ensures that vehicles and associates are dispatched in accordance with company standards
• Dispatches services which may include: Removals, Visitations, Transfers of casketed decedent and/or remains to final dispositions, Decedent memorial services
• Schedules activities for both the internal staff as well as market locations
• Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled
• Maintains in-house scheduling of location resources
• Schedules sufficient resources to meet market commitments
• Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well
• Buils and maintains strong relationships by promoting a team atmosphere
• Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
• Leads by example while staying engaged and supportive of company initiatives

Requirements

• Minimum of six (6) months scheduling or logistics experience
• Knowledge of the company’s service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
• Ability to resolve issues in accordance with company goals and objectives
• Excellent communication skills and interpersonal skills
• Ability to prioritize and organize effectively with a keen sense to detail
• Ability to work in a fast paced, high pressure environment
• Ability to multi-task using multiple software programs simultaneously
• Solid knowledge of computers, MS Office, e-mail, internet and other software required or willingness to learn
• Good driving record