Dispatcher

Schedules activities

• Provides consistent support by dispatching resources to meet the needs of client families
• Receives first call information and initiates the resources required for dispatch
• Processes removal paperwork
• Aids in recording keeping of embalming documentation as needed
• Ensures that vehicles and associates are dispatched in accordance with company standards
• Dispatch services may include: Removals, Visitations, Transfers of casketed decedent and/or remains to final dispositions, Decedent memorial services

Scheduling

• Schedules activities for both the internal staff as well as market locations
• Schedules the dispatch of vehicles and associates to ensure that services are provided as scheduled
• Schedules sufficient resources to meet market commitments
• Maintains in-house scheduling of location resources

Customer Service

• Demonstrates a commitment to internal and external customer service while serving the Company’s families exceptionally well
• Buils and maintains strong relationships by promoting a team atmosphere
• Communicates with location associates, including directors, managers and other staff members to mitigate confusion and misunderstanding
• Leads by example while staying engaged and supportive of company initiatives

Manage Inventory (Location Specific)

• Takes and places orders for necessary supplies
• Manages inventory for caskets and cremation containers for the market, including receiving requests and making orders, as required
• Orders additional general supplies at the direction of the location management