Dispatcher

Responsibilities

• Oversee incoming alarm activity from commercial accounts and evaluate signals that require immediate attention.
• Manage alerts involving burglary, fire, medical, trouble, and supervisory conditions while following established response procedures.
• Contact customers, emergency services, and designated contacts to confirm events and coordinate the appropriate next steps.
• Communicate in a calm, attentive manner during time-sensitive situations involving customers and responders.
• Record alarm events, response actions, and communication details thoroughly within the monitoring platform.
• Enter, review, and update account information in computer systems with a strong focus on accuracy.
• Prioritize multiple active situations at once in a fast-paced monitoring environment while making sound decisions quickly.

Requirements

• Previous experience in dispatching, alarm monitoring, call center operations, customer service, or emergency response is preferred.
• Strong verbal communication skills with the ability to remain composed under pressure.
• Comfortable using several computer applications and navigating software efficiently.
• High attention to detail with consistent accuracy in documentation and data entry.
• Able to work flexible hours, including evenings, overnight shifts, weekends, and holidays as needed.

Qualifications

• A high school diploma or equivalent is preferred.
• Must be able to complete required screening requirements and fingerprinting.
• Dependable, punctual, and capable of handling multiple priorities in a fast-moving setting.