Dispatcher

About the role

The Dispatcher is responsible for scheduling Field Service Technicians in response to customer breakdown calls and scheduled maintenance requirements. Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Responsibilities

• Opens new service calls and breakdown work orders
• Dispatches technicians to customers utilizing GPS and related services to accomplish efficient dispatch
• Keeps customers informed of current service call status in accordance with procedures
• Prioritize urgent, emergency and after hours calls and follow through to resolution
• Prioritize and follow up on all National Account and iTrack customers, maintain and update systems as it relates to service calls and statuses and adhere to and maintain all IVR procedures and reporting
• Receive reports of accidents involving Raymond equipment and vehicles and promptly communicate information to appropriate personnel for action
• Maintain list for customer's trucks that will not be repaired within a 24-hour timeframe and keep customer informed of repair progression
• Closely review customer specific and/or any special billing notes prior to opening work orders to ensure accurate and correct billing

Skills

• Excellent written and verbal communication skills
• Excellent Organizational Time Management skills
• Proficient in Microsoft Office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Must be able to maintain effective working relationships with employees, Co-workers, and Managers in other departments
• Must be willing to work off-hours as specific needs dictate, this may include mandatory Saturdays due to business needs
• Willing to assume more responsibility as required

Qualifications

• Two years dispatch experience required
• High School Diploma or equivalent

Physical requirements

• Position is Sedentary and desk bound
• Prolonged periods of sitting at a desk and working on a computer
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl
• Occasionally required to lift and/or move up to 25 pounds

Pay

The hourly range for this position is $21.00 - $23.00. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location.

Benefits

• Medical, dental, and vision insurance
• 401k with company match
• Flexible spending accounts
• Disability insurance
• Life insurance
• Personal time off
• Holiday pay