Dispatcher

Dispatcher Description

Receive incoming service requests from customers, technicians, or sales representatives.
Efficiently schedule service appointments based on technician availability and geographic location.
Maintain clear and professional communication with customers regarding appointment times and any delays.
Confirm appointments with customers and provide estimated arrival times.
Input data into the dispatching software or system, ensuring data integrity.
Monitor and manage technician availability and workloads.
Handle emergency service calls promptly and effectively, dispatching technicians as needed.
Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions.

Requirements

• Bilingual proficiency in English and Spanish is a plus
• High school diploma or equivalent
• Previous experience in dispatching or customer service is a plus
• Strong organizational and multitasking skills
• Excellent communication and detailed oriented skills
• Proficiency in using scheduling and dispatching software
• Able to work well under pressure and adapt to changing priorities
• Knowledge of the garage door industry is a bonus but not required

Benefits

We offer comprehensive benefits including top-tier medical, dental, and vision coverage, plus life insurance and a 401k plan. Enjoy generous PTO including vacation, sick, and personal time. Awesome perks include bonuses, paid training, company events, breakfast and snacks, and growth opportunities and career paths.