Dispatcher

About the role

Join Nextech as a Dispatcher and be the linchpin of field service operations. Manage real-time dispatch boards, communicate service updates, and ensure technicians and customers are aligned, informed, and fully supported.

Responsibilities

• Manage real-time dispatch boards (manual and electronic)
• Communicate service updates, customer needs, and schedule changes to technicians and management
• Track service history, updates, and customer communications in the database
• Cook up daily schedules to ensure efficiency, accuracy, and timely completion of work
• Verify technician check-ins/outs and confirm IVR compliance
• Ensure technicians have the correct parts and POs to complete jobs successfully
• Provide world-class support to internal teams and customers — always with professionalism and urgency
• Collaborate with Regional Service Managers to clear and schedule new calls
• Manage data entry, purchasing, and internal support for your assigned region

Requirements

• Paid training, certification support, and education reimbursement
• Outstanding Benefits: Multiple health plans, dental and vision coverage, life insurance, 401(k) with 50% company match
• Generous Time Off: Seven paid holidays plus Paid Time Off
• Exclusive discounts on travel, auto, dining, and more
• USD $18.00/Hr. USD $25.00/Hr.

Qualifications

• Professional Growth: Paid training, certification support, and education reimbursement
• Professionalism: Outstanding Benefits: Multiple health plans, dental and vision coverage, life insurance, 401(k) with 50% company match
• Adaptability: Generous Time Off: Seven paid holidays plus Paid Time Off
• Communication: Exclusive discounts on travel, auto, dining, and more
• Attention to Detail: USD $18.00/Hr. USD $25.00/Hr.

Skills

• Professional Growth: Paid training, certification support, and education reimbursement
• Professionalism: Outstanding Benefits: Multiple health plans, dental and vision coverage, life insurance, 401(k) with 50% company match
• Adaptability: Generous Time Off: Seven paid holidays plus Paid Time Off
• Communication: Exclusive discounts on travel, auto, dining, and more
• Attention to Detail: USD $18.00/Hr. USD $25.00/Hr.

Benefits

• Professional Growth: Paid training, certification support, and education reimbursement
• Professionalism: Outstanding Benefits: Multiple health plans, dental and vision coverage, life insurance, 401(k) with 50% company match
• Adaptability: Generous Time Off: Seven paid holidays plus Paid Time Off
• Communication: Exclusive discounts on travel, auto, dining, and more
• Attention to Detail: USD $18.00/Hr. USD $25.00/Hr.

Schedule

This role is office-based and requires the ability to:

• Continuous ability to work in an office environment
• Continuous ability to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuous ability to sit at a computer for up to 8 hours
• Alternate between sitting and standing, as needed throughout the day
• Continuous requires vision, hearing, twisting, and talking
• Occasionally able to lift up to 15 lbs
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
• Rarely requires climbing