Dispatcher

About the role

Join Nextech as a Dispatcher and be the linchpin of field service operations. Coordinate schedules, manage service requests, and ensure technicians and customers are aligned, informed, and fully supported.

Responsibilities

• Manage real-time dispatch boards (manual and electronic) to ensure technician schedules are up to date
• Communicate service updates, customer needs, and schedule changes to technicians and management
• Track service history, updates, and customer communications in the database
• Cook up daily schedules to ensure efficiency, accuracy, and timely completion of work
• Verify technician check-ins/outs and confirm IVR compliance
• Ensure technicians have the correct parts and POs to complete jobs successfully
• Provide world-class support to internal teams and customers — always with professionalism and urgency
• Collaborate with Regional Service Managers to clear and schedule new calls
• Manage data entry, purchasing, and internal support for your assigned region

Requirements

• Paid training, certification support, and education reimbursement
• Outstanding Benefits: multiple health plans, dental and vision coverage, life insurance, 401(k) with 50% company match on the first 6%
• Generous Time Off: seven paid holidays plus Paid Time Off
• Exclusive discounts on travel, auto, dining, and more
• USD $18.00/Hr. USD $26.00/Hr.

Qualifications

• Professional Growth: Paid training, certification support, and education reimbursement
• Professionalism: Outstanding Benefits: multiple health plans, dental and vision coverage, life insurance, 401(k) with 50% company match on the first 6%
• Adaptability: Generous Time Off: seven paid holidays plus Paid Time Off
• Communication: Exclusive discounts on travel, auto, dining, and more
• Experience: Previous dispatch experience (service industry preferred)
• Skills: High-level computer skills, especially in Excel, excellent organizational and time-management skills, strong sense of urgency and ability to prioritize tasks effectively, top-notch communication skills — written and verbal, team-first attitude with a solution-focused mindset, ability to thrive in a fast-paced, deadline-driven environment, detail-oriented with a sharp focus on accuracy and follow-through

Benefits

• Professional Growth: Paid training, certification support, and education reimbursement
• Professionalism: Outstanding Benefits: multiple health plans, dental and vision coverage, life insurance, 401(k) with 50% company match on the first 6%
• Adaptability: Generous Time Off: seven paid holidays plus Paid Time Off
• Communication: Exclusive discounts on travel, auto, dining, and more
• Experience: Previous dispatch experience (service industry preferred)
• Skills: High-level computer skills, especially in Excel, excellent organizational and time-management skills, strong sense of urgency and ability to prioritize tasks effectively, top-notch communication skills — written and verbal, team-first attitude with a solution-focused mindset, ability to thrive in a fast-paced, deadline-driven environment, detail-oriented with a sharp focus on accuracy and follow-through

Schedule

Office-based role requiring the ability to continuously work in an office environment, operate a computer and other office productivity machinery, sit at a computer for up to 8 hours, alternate between sitting and standing, as needed throughout the day, and occasionally lift up to 15 lbs, walk, lift, carry, reach, kneel, push/pull, bend, and crouch.