Dispatcher

Duties

• Receive, prioritize and handle multiple, simultaneous emergency and administrative phone calls, such as car accidents, towed cars, barking dogs, domestic abuse, etc.
• Process complaints and make appropriate referrals on a variety of public safety matters, requiring detailed reference materials and standard operating procedures, including databases, maps, telephone listings, and other resources.
• Access and operate local and state data base systems to verify information as requested.
• Greet and provide services to visitors in the police station's lobby.
• Keep senior police and fire staff informed 24/7 of noteworthy incidents and emergencies.
• Answer questions from the public regarding departmental policies and procedures or community services.
• Operate two-way radio, monitor computer screens, and other sophisticated communications equipment while efficiently gathering, prioritizing, and documenting caller information.