Dispatcher

About the role

Mark VII is seeking a customer-focused and detail-oriented Dispatcher/Customer Service Specialist to manage service calls and coordinate field technicians.

In this dynamic role, you will be the key point of contact for our car wash customers, ensuring seamless communication and timely resolution of service disruptions.

Key Responsibilities

• Serve as the primary liaison between customers and service technicians, providing support on product and service issues.
• Effectively route technicians to service calls and manage their schedules to ensure maximum efficiency.
• Routinely monitor the dispatch board and open ticket reports to address pending and ready-to-dispatch service calls.
• Proactively follow up on service calls and warranty work to ensure customer problems are fully resolved.
• Generate repair quotes for customers and ensure all necessary actions are taken to resolve concerns.

Qualifications

• A High School Graduate
• Customer Service experience
• Excellent communication skills (written and verbal)
• Ability to read and comprehend documents and simple instructions
• Active listening and comprehension of verbal conversations for extended periods of time
• Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)
• SAP preferred but not required

What We Offer

• Hiring range: $21.00 – 24.00 Per Hour depending on qualifications and experience
• 401(k) with company match
• Sick days and flexible scheduling
• A culture that values innovation, collaboration, and professional growth

Behaviors We Value

• Integrity: Operate with unwavering integrity and a commitment to ethical standards.
• Accountability: Dependable under pressure, consistently meeting deadlines and delivering results.
• Passion & Drive: Focus on impactful execution, enthusiastic, "can-do" attitude.
• Strong Work Ethic: Driven to make a real impact, strong commitment to success.
• Customer-Focused: Put the customer first, shaping decisions with their needs in mind.
• Supportive Team Player: Emotional intelligence, common sense, support colleagues, contribute to positive culture.

Physical Requirements

• Ability to lift and/or move up to 50 lbs.
• Ability to stand, walk, bend, kneel, stoop, crouch, climb and use hands to grip regularly.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Prolonged periods of sitting.
• Maintain a professional appearance and grooming standards as outlined.

About Mark VII Equipment Inc.

Mark VII Equipment Inc. is the North American subsidiary of WashTec AG, the global leader in vehicle wash technology based in Germany. Every day, over 2 million vehicles worldwide are cleaned using our cutting-edge equipment—designed, built, and supported by teams like ours. We serve a wide range of customers, including gas stations, convenience stores, retail car wash operators, auto dealerships, and fleet managers. Our product portfolio includes SoftWash XT®, SoftWash DF® AquaJet XT®, ChoiceWash XT®, AquaDri® JetWash®, SoftLine® & SoftLine2®, and a full suite of chemicals and ancillary equipment. As a Dispatcher, you'll play a critical role in driving innovation, improving production processes, and ensuring the highest standards of quality and efficiency across our operations. Join us in shaping the future of automated vehicle care—where precision engineering meets real-world impact.

How To Apply

If you're ready to make a difference and grow your career, we want to hear from you. Apply today on our website http://www.markvii.net and help us build smarter, cleaner manufacturing solutions.

Disclaimer

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Federal law obliges us to provide reasonable accommodation to the known disabilities of employees, unless to do so would pose an undue hardship. Please let us know as soon as possible if you need accommodation to complete these listed essential functions.