Dispatcher

About the role

The Dispatcher communicates with drivers to assist with problem resolution while on route for residential, commercial, and roll-off services, coordinates the utilization of drivers, trucks, and containers to create capacity, maximize productivity and ensure prompt, courteous and efficient service for all customers.

Responsibilities

• Communicates with drivers to resolve issues while on route.
• Dispatches drivers to calls based on customer needs, driver locations, and daily factors.
• Achieves or exceeds Company-established goals by successfully routing vehicles and assigning routes and service to drivers.
• Manages and determines route actions to ensure route completion.
• Handles incoming calls and emails from customer service and sales departments, managing requests for pick-up or delivery on container movements.
• Communicates with customers while drivers are on-site to resolve delays and service issues.
• Updates and informs Customer Care of any service delays.
• Prepares, updates, and dispenses daily route schedules.
• Gathers and maintains route sheet documentation for pick-ups, route completions, and driver locations.
• Reports driver performance issues or concerns to management for resolution.
• Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services.

Qualifications

• High school diploma or GED.
• Legally eligible to work in the US.
• Demonstrated ability to work as part of a team in a collaborative environment.
• Previous dispatch experience preferred.
• High attention to detail.
• Excellent multi-tasking skills.
• Excellent listening, communication, and problem-solving skills.
• Ability to work in a fast-paced environment.
• Ability to prioritize tasks.