Dispatcher

Essential Job Summary

The Dispatcher coordinates and manages daily waste collection operations, ensuring efficient route execution and timely customer service. This role serves as the central communication hub between drivers, supervisors, and customers, optimizing vehicle deployment and responding to dynamic operational challenges.

The Dispatcher is also responsible for promoting and monitoring employee safety and taking proactive steps to identify, evaluate and remove safety hazards. The successful candidate must have experience managing both themselves and others. The Dispatcher is a self-directed role and will be responsible for establishing and documenting procedures for live dispatching.

Essential Job Functions

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
• Establish and maintain a positive relationship with all Drivers as well as other colleagues as our depots and transfer stations.
• Ensure Drivers and trucks are being utilized to their full potential.
• Manage daily truck activity to ensure driver productivity is commensurate with hours worked.
• Set up crew sheets and notify all employees of their schedules.
• Continuously monitor hours worked and ensure DOT compliance for Drivers.
• Continuously monitor Driver performance and provide coaching as well as discipline as necessary.
• Ensure compliance with safety policies and protocols as well as federal, state and local regulations.
• Perform routine inspections on the trucks and equipment to ensure proper care and routine maintenance.
• Review Driver requests for container switches or repairs, and enter service tickets into the company database.
• Ensure all accidents and injuries are thoroughly documented and distribute reports to the Safety and Risk teams for follow up.
• Prepare and Deliver Regular Reports to Senior Management.
• Field calls from customer service and handle appropriately. If call is related to service not performed on a specific site address by speaking with the driver.
• Maintain dispatch mailbox and handle requests appropriately.
• Monitor system for missed pick ups and disposition them within 60 minutes.
• Monitor system for driver progress, comments, skips, extras.
• Conduct employee check-in procedure: inspect DVIR for completion, inspect route coversheet for completion of all necessary fields, inspect dump tickets being received, check route has been appropriately closed in the system.
• Reschedule any customers that were blocked.
• Tag any extra pick-ups in the system, follow-up with exceptions, stop services, missed stops, on call work orders and review pictures.
• Close out outstanding tickets in the system.
• Act on loaded truck list from end of day.
• Maintain call out line and adjust route and scheduling as necessary.
• Coordinate with other sites for equipment when necessary.
• Monitor and manage idle time.
• Ensure accurate geocoding of stops.
• Manage tablet inventory and ensure tablet use consistently across all routes.
• Timely and accurate service alert notifications to customers.
• Optimize driver assignments to maximize efficiency and minimize overtime.
• Work with route optimization team and drivers to make routes more efficient.
• Respond appropriately to vehicle breakdowns, accidents, or other field emergencies.

Requirements and Qualifications

• 3+ years of Dispatching experience.
• Excellent written and verbal communication skills.
• Ability to remain calm and focused under pressure.
• Demonstrated ability to work independently.
• Strong organization and time management skills.
• Demonstrated commitment to workplace safety.
• Knowledge of applicable traffic, transportation, and other laws and regulations.
• Intermediate to excellent computer skills, including Microsoft Excel.
• Defensive Driving (Knowledge of Smith System).
• Basic understanding of vehicle operations and limitations.
• May require occasional field visits to understand route challenges.
• May require early morning, evening, or weekend hours based on operational needs.

Preferred Experiences & Skills

• Fluency in Spanish preferred not required.
• Completion of relevant undergraduate degree or certificate program.
• Experience from the waste management, transportation, or related industry.
• Experience working with operations software and tablet solution.

About Interstate Waste Services, Inc.

Interstate Waste Services, Inc. ("IWS") is a vertically integrated provider of solid waste and recycling services in the greater New York City, New Jersey and Connecticut markets. IWS operates over 1,000 collection vehicles throughout these regions, supported by a network of 22 material recovery, transfer and transload facilities, as well as a rail-served solid waste landfill. As one of the largest privately held solid waste companies in the U.S., IWS is a recognized leader in utilizing waste-by-rail transportation to reduce vehicle miles traveled and greenhouse gas emissions.

About Our Culture

At Interstate Waste Services, we pride ourselves on our unique "family business" culture. Since 2002, we've completed over 30 acquisitions, most of which were family-owned businesses who still work with us today. This has allowed us to maintain a culture grounded in the same family values we established in 1998, the year we were founded. Despite our rapid growth, we seamlessly blend the high standards of a large corporate company with the personalized care and support of a small business. When you join IWS, you become part of a team focused on providing essential services safely, doing the right thing and making a difference every day in the communities served.

Additional Information

Salary Range: Minimum USD $70,000.00/Yr. Salary Range: Maximum USD $90,000.00/Yr.