Dispatcher

Responsibilities

• Scheduling and rerouting bus routes to meet the door-through-door transportation needs of the frail and elderly population.
• Maintaining and running the Routing software scheduling program.
• Acting as a liaison between transportation associates, managers, and the Director of Transportation via phone calls or other technologies.
• Developing, printing, and updating daily work and following day work schedules for each Transportation Associate utilizing the Routing scheduling program and distributing in a timely manner.
• Maintaining and updating the participants' database on a regular basis.
• Assuming responsibility for personnel and route substitution(s).
• Distributing all required information concerning the following day's transportation schedules in a timely manner.
• Assisting drivers in the field with unplanned and changing situations in addition to keeping drivers updated on events such as cancellations, add-on's, or changes in conditions.
• Handling the reservations for sub-contracted rides.
• Performing the daily closing and ensuring that all trips have been completed as planned.
• Forwarding all necessary information to the Transportation Manager on call before the close of the office.

Requirements

• 1+ year dispatch experience position or transportation operations that utilized scheduling software program.
• High School Diploma or GED.

Preferred Qualifications

• Previous experience using Novus or similar software program.

Benefits

• Medical/dental/vision insurance.
• Short and long-term disability.
• Life insurance and AD&D.
• Supplemental life insurance.
• Flexible spending accounts.
• 401(k) savings.
• Paid time off.
• Company-paid holidays.

Pay

• $26.11 - $32.64 per hour.