Dispatcher

Description

MercyOne Des Moines Ambulance Service Full-Time (72 hours bi-weekly) Day Shift (12 hours shift)

ESSENTIAL FUNCTIONS

• Receives all incoming requests for Mercy One, Pediatric Transport, and Neonatal transports. The dispatcher will coordinate responses by obtaining patient information and activating the appropriate
  • Coordinates alternate transportation when a transport team is unable to provide service.
  • Communicates patient information to the transport teams, in addition obtains and relays navigation and landing information to the pilot.
  • Captures and relays landing zone information to law enforcement as requested.
  • Communicates with requesting agency and receiving hospital, providing updates as applicable.
  • Provides flight following throughout the mission, either by satellite tracking or by communicating with the pilot every ten minutes if satellite tracking is inoperable on the aircraft during the flight.
  • Completes flight database following each flight.
  • Observes weather patterns, alerting pilots and members of the transport teams of significant changes.
• Receives and coordinates all incoming/outgoing inter-facility, clinic transfers, 911 requests, mutual aid requests, specialty team transports, and all other activities related to dispatching for Mercy Ambulances.
• Receives EMS ground ambulance radio and telephone communications. Documents reports from EMS calls and obtains a Physician Designee for Medical Control requests for Mercy Medical Center and Mercy West Lakes.
• Enters in via computer all information pertaining to Level I Cardiac, Traumas, stroke and any other requested paging groups or messages as required.
• Completes faxing of any documents which are required to go to another department.
• Activates all designated teams via the paging system to include trauma team, Level I cardiac personnel, Stroke team, Rapid Response team, IV team, ECMO team, etc.
• Maintains awareness of the main and secondary helipads and ambulance garage for inbound rescues.
• Notifies the appropriate nursing unit of incoming patients who are direct admissions and provides rescues with room assignments.
• Affords assistance to EMS in coordination of any needs.
• Completes special projects as assigned.
• Affords assistance in orienting new dispatchers and flight team members to responsibilities in the dispatch center.
• Coordinates all IV requests from the floor as needed.

Minimum Knowledge, Skills And Abilities Required

• A high school diploma or equivalent required.
• A minimum 2 years’ experience as an EMT-B, Paramedic, Emergency Dispatcher, or Emergency Department team member required.
• Certified as an EMT-B or EMT-P in the State of Iowa, preferred.
• Excellent critical thinking skills required.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.