Dispatcher

About the role

Manage and prioritize technician schedules, tasks and quotas to efficiently meet customer needs.
Dispatch orders, messages, and special instructions to technicians and other departments.
Track work status, provide updates, and escalate issues as necessary.
Create, manage, and close tickets while updating logs as needed.
Create maps, upload permits, and handle related documentation.
Keep records of service calls and work orders.
Monitor and respond to customer and technician communications to resolve scheduling or service conflicts.

Responsibilities

• Manage and prioritize technician schedules, tasks and quotas to efficiently meet customer needs
• Dispatch orders, messages, and special instructions to technicians and other departments
• Track work status, provide updates, and escalate issues as necessary
• Create, manage, and close tickets while updating logs as needed
• Create maps, upload permits, and handle related documentation
• Keep records of service calls and work orders
• Monitor and respond to customer and technician communications to resolve scheduling or service conflicts

Requirements

• Be 18 years of age or older
• Authorization to work in the United States for this company
• A High School Diploma, GED equivalent, or relevant work experience
• At least one year of previous dispatch experience is preferred
• Strong written and oral communication skills
• Basic computer skills is preferred

Physical Abilities & Exposures

• Routinely: use keyboard & mouse
• Occasionally: climb stairs, stand, walk and operate vehicle

Benefits

• Remote (or Hybrid)
• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

Schedule

Remote (or Hybrid)

Pay

Weekly Paychecks