Dispatcher
About the Role
The Service Dispatcher will work directly with the Dispatch Team, the Service Administration Manager, the Service Managers, and other department leaders to ensure the alignment of scheduling, dispatching processes, and operational goals of Dallas Mechanical Group. This role is crucial in organizing the day-to-day scheduling operations and accurately following dispatch processes, to ensure the overall success of the Service Department’s responsibilities.
- Coordinate with Dispatch team, Service Administration Manager and Service Managers to ensure efficient scheduling and dispatching of HVAC Technicians
- Aid in running reports and keeping various information up to date
- Responsible for the day-to-day dispatching and coordination of startup work and service calls
- Ensure all dispatch processes and workflows are up to date and compliant with company standards
- Answer phone line and set up call requests
- Regularly review dispatch processes and workflows to identify areas of improvement
- Work with Service Administration Manager to enhance efficiency and effectiveness regarding startup dispatch processes and workflows
- Participate in department meetings as requested
- Perform additional assignments as requested and maintain a teamwork attitude
Qualifications
A high school diploma or equivalent is required, with additional education in business administration or a related field being a plus. Required skills include strong organizational and multitasking abilities, excellent communication skills (both verbal and written), proficiency in Microsoft Office Suite and dispatch software, and the ability to work in a fast-paced environment.
- Strong organizational and multitasking skills
- Excellent communication skills, both verbal and written
- Proficient in Microsoft Office Suite and dispatch software
- The ability to work in a fast-paced environment
Preferred Skills
Experience in the HVAC industry or service dispatching, along with familiarity with scheduling software, is preferred.