Dispatcher

Summary of Responsibilities

Receives calls on the City’s 911 system for both emergencies and non-emergencies. For emergency calls, obtains information from callers and determines the appropriate agency to respond; dispatches appropriate agency, providing them with information needed to respond and to ensure personnel/officer safety; works to keep caller calm; monitors status of response; and contacts other services or utility companies as needed. For non-emergency calls, provides information, answers questions, takes messages, and/or refers caller to appropriate staff; contacts various other departments as needed to resolve problems.

Responsibilities

• Performs varied clerical activities
• Periodically tests the operation of the alarm system
• Receives telephone inquiries and requests for service
• Dispatches personnel from the appropriate agency and equipment to the scenes of incidents, accidents and other emergencies using radio, telephone, pager and other alarm equipment
• Maintains a log of all communications occurring on an assigned shift in accordance with the rules and regulations of the department
• Monitors alarm board, digital computer and law enforcement information printer for incoming messages
• Makes minor adjustments and replacements in communication equipment or reports defects
• Answers telephone calls and requests for information providing routine departmental information or routing inquiries to appropriate personnel

Desirable Minimum Qualifications

• Some experience in telephone switchboard or high frequency radio operations, radio and alarm communications equipment
• Knowledge of the geography of the area, the location of streets and important buildings, or areas requiring special police and fire protection services
• Some knowledge of the practices, procedures and requirements of the agencies and departments involved

Required Minimum Qualifications

• High school diploma or GED required
• Ability to work in high pressure situations
• Ability to operate modern office equipment including computer equipment and software
• Strong written and verbal communication skills are essential

Physical Demands and Working Environment

• Work is performed primarily in a standard office environment
• Employee must be able to work a flexible schedule that may include evenings, weekends and holidays
• Primary functions require sufficient physical ability and mobility to work in an office setting, to stand or sit for prolonged periods of times; to occasionally stoop, bend, kneel, crouch, reach and twist, to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including the use of a computer keyboard; and to verbally communicate to exchange information
• Possess 20/20 vision or correctable to 20/20 vision

Benefits Information

• $17.89 - $21.46/hr; DOQ
• 100% City paid retirement contributions - LAGERS
• 100% City paid health insurance options available; plus City contribution to HSA
• Generous paid time off 12 paid holidays
• Onsite fitness facility

Position open until filled.

The City of Pleasant Hill is an Equal Opportunity Employer

Apply for this Position