Dispatcher

Responsibilities

• Provide customer service support via phone, email, and in-person interactions.
• Review and process mechanic timecards to ensure labor hours are accurately recorded.
• Enter labor hours, job information, and service details into company systems.
• Manage incomplete and completed service work orders.
• Review mechanic write-ups and ensure documentation is complete and accurate.
• Verify mileage, machine hours, parts usage, and service details are properly recorded.
• Ensure supporting documentation, purchase orders, invoices, and receipts are attached to corresponding work orders.
• Create and process purchase orders as needed.
• Verify customer billing requirements and account information.
• Cover warranty documentation and ensure all required information is included before submission.
• Follow up with technicians regarding missing information or incomplete documentation.
• Support additional administrative and operational duties as assigned.

Requirements

• Strong attention to detail and organizational skills.
• Excellent customer service and communication abilities.
• Strong problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional work ethic and commitment to accuracy.
• Ability to pass background and drug screening requirements.

Essential Skills

• Proficiency in Microsoft Office Suite.
• Experience with service management or ERP systems.
• Knowledge of Power BI is a plus.
• High school diploma or equivalent required.
• Prior experience supporting a service department, maintenance operation, equipment service organization, or similar environment preferred.