Dispatcher

Responsibilities

• Coordinate Technician Scheduling
• Partner with the Service Manager to optimize daily operations by coordinating technician assignments, routes, and transportation logistics.
• Manage Real-Time Schedules
• Maintain detailed routing matrices, including technician locations, skill sets, and equipment, to ensure the most qualified technician is assigned to each service call.
• Communicate with Field Technicians
• Maintain consistent communication throughout the day to proactively identify and resolve issues related to routing, parts, or job timelines.
• Customer Service Support
• Respond to customer inquiries, schedule requests, and service updates, ensuring clear and professional communication at all times.
• Maintain Workforce Availability
• Track technician PTO, sick time, and weekend coverage to ensure adequate staffing levels and uninterrupted service operations.
• Forecast Workload
• Plan and forecast service demand 2-3 days in advance, ensuring technicians are fully prepared for upcoming jobs and priorities are aligned.
• Follow-Up on Pending Work
• Monitor open work orders, follow up on recommended services, and coordinate job completion timelines.
• Parts Coordination
• Communicate with customers regarding parts availability and provide accurate updates on job status and delays.
• Problem Resolution
• Anticipate scheduling conflicts, routing challenges, and customer needs, and implement quick, effective solutions to maintain operational flow.

Qualifications

• Relevant Experience
• Prior experience in dispatching, scheduling, or operations (service industry preferred).
• Strong Organizational Skills
• Ability to manage multiple schedules, priorities, and tasks with high attention to detail.
• Effective Communication
• Strong verbal and written communication skills to interact with technicians, customers, and leadership.
• Problem-Solving Skills
• Ability to think critically, anticipate challenges, and make sound decisions under pressure.
• Technical Proficiency
• Experience with dispatching and scheduling software (e.g., ServiceTitan or similar platforms preferred).
• Team-Oriented Mindset
• Collaborative approach to supporting technicians and maintaining efficient day-to-day operations.

What We Offer

• Medical, Dental, and Vision Insurance
• Affordable, comprehensive coverage
• 401(K) with Company Match Plan for your future with confidence
• Company-Paid Long-Term Disability & Life Insurance
• Security and peace of mind
• Voluntary Short-Term Disability & Life Insurance
• Additional protection tailored to your needs
• Paid Time Off
• Vacation, holidays, and sick time to support work-life balance

Pay

USD $25.00/Hr.

USD $30.00/Hr.